A Private Limited Company,
Whose headquarters is located at C/O Cavendish Bond, Bentinck House, 3 - 8 Bolsover Street,
London, United Kingdom, W1W 6AB,
Registered in the Register of companies of United Kingdom under nr. 05232298,
Contact details :
That they are acting in the interest of personal gain – activities which do not fall under the
banner of their commercial, industrial, artisanal, liberal or agricultural activities.
They have full legal capacity by which to act under these General Conditions of Sale
The contracting party that is the company Siblu UK Limited (hereinafter known as Siblu) is:
- Email : talktous@siblu.co.uk
- Phone number : Reserve your break 0208 610 0186
A question about your booking 0371 911 8888
These communication tools come with no specific costs.
The client (hereinafter known as the Client) is the person booking a holiday stay with Siblu in
2023, whether in an accommodation or on a camping pitch i.e. in a campsite located in France
and operated by Siblu France or any other company of the Siblu group (hereinafter known as a
Siblu Village).
Prior to any stay booking, the Client declares the following:
The Client must carefully read the General Conditions of Sale 2023, which must be
accepted prior to any booking of any stay with Siblu. The Client is advised to retain a copy
of the currently valid version during any booking.
The client is informed that any translation of the General Conditions of Sale 2023 into any
language besides French can be provided to them by Siblu for its own and exclusive use. If the
event of inconsistency or contradiction between the French version and the translation, the
French version shall prevail.
Version updated on 03/03/2023
GENERAL SALES CONDITIONS 2023
Siblu UK Limited – Private Limited Company
Headquarters : C/O Cavendish Bond, Bentinck House, 3 - 8 Bolsover Street, London, United Kingdom, W1W 6AB
Register of companies of United Kingdom : 05232298
Siblu UK Limited – Private Limited Company
Headquarters : C/O Cavendish Bond, Bentinck House, 3 - 8 Bolsover Street, London, United Kingdom, W1W 6AB
Register of companies of United Kingdom : 05232298
SUMMARY
1 - PURPOSE page 3
2 - ACCEPTANCE OF THE TERMS OF THE CONTRACT page 3
3 - BOOKING TERMS page 3
3.1 Booking terms page 3
3.2 Obligatory information page 4
3.3 Payment terms pages 4 et 5
3.4 Resale – Exchange page 5
3.5 Special Requests page 5
3.6 Booking of standard or specific accommodation page 5
3.7 Information and prices page 6
3.8 Publication of prices page 6
3.9 – Price composition pages 6 à 7
3.10 Reduction code page 7
3.11 Obvious pricing error page 7
4 - PAYMENT METHODS page 8
4.1 Renting accommodation page 8
4.2 Renting a campsite spot page 8
4.3 Default of payment page 8
4.4 Accepted payment methods pages 8
5 - DURATION OF STAYS page 8
5.1 High season et low season page 8
5.2 Minimum period page 9
5.3 Specific minimum duration periods page 9
6 - BOOKING CHANGES AND FREEDOM GUARANTEE page 9
6.1 Changes at the request of the Client page 9
6.2 Changes to accommodation beyond the control of Siblu page 10
7 - CANCELLATION BY THE CLIENT page 10
7.1 Procedure in the event of a cancellation by the Client page 10
7.2 Cancellation during the rental period page 10
7.3 Cancellation of a holiday accommodation booking page 10
7.4 – Cancellation of a booking of a place on a camping pitch page 11
8 - CANCELLATION BY SIBLU page 11
9 - GUARANTEE DEPOSITS page 11
9.1 Amount of the guarantee deposit and operation page 11
9.2 Subscription to the SWIKLY service pages 12 et 13
9.3 Client's obligations page 13
9.4 Subscription to the end-of-stay cleaning option page 13
9.5 Deductions from the share of a guarantee deposit valued at 150€ page 14
9.6 Deductions from the share of a guarantee deposit valued at 300€ page 14
10 - ARRIVALS – DEPARTURES page 15
10.1 – Arrival and departure times page 15
10.2 – Arrival and departure times – Forbearance page 15
10.3 – Times and motorised vehicle access page 15
11 - LOW SEASON page 15
12 - ADAPTED MOBILE HOMES / REDUCED MOBILITY PERSONS page 15
13 - CONTRACTUAL RESPONSIBILITY OF THE CLIENT page 16
14 - RESPONSIBILITIES OF SIBLU page 16
14.1 - Force majeure page 16
14.2 - Personal belongings page 16
14.3 Limitation of the responsibilities of Siblu page 17
15 - STATUTORY TERMINATION page 17
16 - CLIENT'S IMAGE pages 17 et 18
17 - COMPLAINTS - MEDIATION page 18
18 - PROTECTION OF YOUR DATA pages 18 à 19
19 - APPLICABLE LAW page 20
REMINDER OF A FEW SPECIFIC POINTS page 20
The contract shall not be recognised as entered into until after the definitive acknowledgement
by Siblu of the booking enacted by the Client, subject to the terms of article L121-11 of the
Consumer Code. The invoice sent at the time of the payment of the deposit shall reflect such
acceptance on the part of Siblu.
By exception, and as per article L121-11 of the Consumer Code, Siblu reserves the right to
refuse a booking request for any legitimate reason, and in particular any which does not comply
with these conditions, or with the offers made out in the brochure or on the Siblu website.
The Client declares that they have fully understood the content of these General Conditions of
Sale 2023, which can also be accessed on the site www.siblu.co.uk.
Any request for a booking of a stay for the year 2023 by the Client with Siblu implies
unconditional acceptance of all these General Conditions of Sale 2023, which shall prevail over
the content of any other document unless otherwise agreed in writing, beforehand, by Siblu.
If the Client does not agree with all or part of the General Conditions of Sale 2023, then they
shall not be entitled to enact a stay booking request with Siblu.
All bookings shall be strictly personal to the Client. As a consequence, the rights and
obligations resulting from the General Conditions of Sale may not under any circumstances be
ceded to third parties by the Client in any form or capacity.
2 - ACCEPTANCE OF THE TERMS OF THE CONTRACT
3.1 Booking terms
A booking request must be enacted by made by a person who is 18 years or older, who is acting
for personal gain and who has the appropriate legal capacity. Minors can only stay in a Siblu
Village if they are accompanied by an adult. If the person accompanying them is an adult other
than their parents, they must have appropriate in loco parentis authorisation issued by the child's
parents. The Siblu Village shall be entitled to demand copies of the same.
Reminder : Siblu may not accept booking requests enacted by a group of minors. Such
bookings must mention, throughout the full period of the stay, the presence of at least one
adult with parental authority over such minors.
3 - BOOKING TERMS
These General Conditions of Sale 2023 have the goal of establishing the terms and conditions
under which a Client can book a holiday stay with Siblu in 2023 in an holiday accommodation
or on a camping pitch, in a Siblu Village located in France.
1 - PURPOSE
Booking
Client
Payment Deposit
Client
Invoice sent which
reflects acceptance
Siblu
Siblu UK Limited – Private Limited Company
Headquarters : C/O Cavendish Bond, Bentinck House, 3 - 8 Bolsover Street, London, United Kingdom, W1W 6AB
Register of companies of United Kingdom : 05232298
With our booking teams, over the phone or at the Siblu Village;
On the website www.siblu.co.uk.
A booking request must be carried out :
3.2 Obligatory information
The number of persons occupying a given accommodation may not exceed the maximum allowed
capacity. This capacity quota will vary depending on the particular accommodation.
As with an individual, legal entities wishing to book a stay must refer to Siblu the following
information in particular :
3.3 Payment terms
3.3.1 Booking made more than 4 months (120 days) before the start of the stay
Any booking request made more than 4 months before the start of the stay must be accompanied
by the payment of a deposit which is equal to 20% of the amount due for said booking. The
remaining balance (80%) must be paid no later than 4 weeks prior to the start of the stay.
3.3.2 Booking made between 4 months (120 days) and 4 weeks (28 days) before the start of the stay
Any booking request made between 4 months and 4 weeks before the start of the stay must be
accompanied by the payment of a deposit which is equal to 60% of the amount due for said
booking. The remaining balance (40%) must be paid no later than 4 weeks prior to the start of the
stay.
3.3.3 Booking made 4 weeks (28 days) or less prior to the start of the stay
Any stay booking request made 4 weeks or less prior to the start of the stay shall call for the
immediate payment of all of the amount due for said booking.
Surname
Age
Booking Start of the stay
Booking
100% payment of the balance
Booking Start of the stay
For bookings which are made remotely (website, telephone), the Client will not benefit from any
withdrawal period (art L. 221-28 12° of the Consumer Code).
First
name
Down payment :
20% of the balance
4 weeks
(at the latest)
Down payment :
60% of the balance
Payment : the
remaining balance 40%
Start of the stay
Civil
status
Postcode
Number
of adults
18 years +
Number
of children
4 to 17
years
Number
of babies
0 to 3
years
E-mail
4 weeks or less prior the start of the stay
Between 4 months and 4 weeks
prior to the start of the stay
Payment : the remaining
balance 80%
4 months and more prior
to the start of the stay
4 weeks
(at the latest)
Siblu UK Limited – Private Limited Company
Headquarters : C/O Cavendish Bond, Bentinck House, 3 - 8 Bolsover Street, London, United Kingdom, W1W 6AB
Register of companies of United Kingdom : 05232298
A standard accommodation whose location is not determined on the day of the booking
(according to one of the ranges offered).
A specific accommodation chosen from what is available, against the payment of a
supplement, the amount of which is established based on the current price.
3.3.4 Obligatory provisions
NB: the Client must pay the full amount due for their stay at the time of the booking if the amount
is 100£ (one hundred pounds sterling ) or less.
The Client's deposit shall not be processed until the booking request is accepted by Siblu. If no such
acceptance is forthcoming for any legitimate reason (as per article L.121-11 of the Consumer Code),
the deposit shall be refunded to the Client in full as soon as possible.
3.4 Resale – Exchange
A booking cannot be exchanged, nor resold, nor transferred to a third party, in any way.
3.5 Special requests
The Client acknowledges that a booking made is in line with their needs and expectations. However,
during such a booking, the Client can put forth special requests. The Client shall commit to
expressly informing Siblu, in writing, of any information of decisive importance in relation to the
content of the contract (as per article 1112-1 of the Civil Code), and in particular any specific request
related to their booking, so that their request can be taken into account.
Even if Siblu devotes itself to giving such requests special attention, it cannot guarantee that
it will satisfy them. In addition, if a request has not been expressly accepted by Siblu, it must be
considered as having been refused.
3.6 Booking of standard or specific accommodation
During their booking, and subject to availability, the Client has the choice between the following :
The various ranges differ, in particular, depending on the size of the accommodation and its
capacity (for more information on the different ranges, the Client can view the link
https://siblu.co.uk/camping/accommodation).
The Client's definitive location will be attributed to them and communicated later, at the latest on
the day of their arrival.
In the event that the accommodation chosen by the Client is no longer available after they have
made their booking, the provisions of article 6.2 will apply. In the event of force majeure
circumstances or any unforeseeable and insurmountable circumstances imposed by a third party,
the provisions of article 14 shall apply.
Acceptance of the booking
Refusal of the booking
Deposit payment
Deposit payment
100 £
or less
Payment : 100% of the booking price
Deposit collection
Deposit reimbursed
Siblu UK Limited – Private Limited Company
Headquarters : C/O Cavendish Bond, Bentinck House, 3 - 8 Bolsover Street, London, United Kingdom, W1W 6AB
Register of companies of United Kingdom : 05232298
3.7 Information and prices
The updated prices are available on the website www.siblu.co.uk or via a simple phonecall made
to the following number : 0208 610 0186. Siblu cannot be held responsible for information not
confirmed in writing after the definitive invoice has been sent.
Except in the event of a booking made with accommodation whose equipment has been expressly
selected by the Client, the equipment of accommodation may vary from one model to another, and
from one Siblu Village to another. Certain models can be recategorised.
3.8 Publication of prices
The prices related to the booking of the stay include all taxes and match the rates valid on
the day of the booking by the Client. Prices can be changed without notice, including during the
season. In any case, the Client shall only be bound by the price in force at the time when he has
made his booking.
Siblu reserves the right to pass onto the Client any change to the VAT rate that may enter into force
during the invoicing. Likewise, any tax or similar duty related to the enjoyment of the
accommodation / the occupation of a camping pitch, and any rate hike, shall be borne by the Client
and re-invoiced to them, even if Siblu is the legal debtor.
Reminder : once a booking has been accepted by Siblu, the contract is fixed and definitive,
and it can no longer be changed. With this, even if the Client enjoys an offer which expressly
guarantees them the best price, the Client may not then, on principle, take advantage of a
better rate (whether or not it is linked to a special offer) referred to them by Siblu for an
accommodation which is identical or similar in nature in the same Siblu Village, during the same
booking period (whether before or after their booking).
3.9 Price composition
3.9.1 - The price fixed at the time of the booking includes exclusively the following :
- the location of the accommodation place or the camping pitch;
- water and gas consumption (except in the case of camping-caravaning) and electricity;
- the Fun Pass for all persons acknowledged in a booked stay (in accordance with the booking
made) allows, in particular, access to aquatic complexes and entertainment and sporting activities
offered by the selected Siblu Village at no extra charge;
- registration with children's clubs (if there are any);
- any options subscribed during the booking;
- the Freedom Guarantee.
3.9.2 – The price fixed at the time of the booking in particular does not include the following :
- benefits or services other than those outlined in article 3.9.1above;
- surcharges linked to optional paid activities;
- cleaning during and at the end of the stay;
- bed linen and toiletries;
- baby equipment;
- meals and drinks;
- the administrative fee of 15 £.
Siblu UK Limited – Private Limited Company
Headquarters : C/O Cavendish Bond, Bentinck House, 3 - 8 Bolsover Street, London, United Kingdom, W1W 6AB
Register of companies of United Kingdom : 05232298
The tourist tax price is, on principle, not included in the payment amount. It is collected
on behalf of the municipality or the local community. However, depending on the Siblu Village
selected by the Client, it may be possible to pay the price of the stay at the time of the payment of
the booking price. Failing this, it must be paid on site on the day of arrival, before the
accommodation keys are handed over.
3.10 Reduction code
If the Client enjoys a reduction code, it must be presented at the time of the payment of the
booking, in the tab provided for this purpose. Any presentation of it subsequent to the payment
of the booking shall be null and void.
the reserved period (during the low season the prices are less expensive than they are in the
high season, which is the July/August period),
the date on which the booking is made
the localisation of the Siblu Village and its appeal,
and acknowledgement of the fact that, generally, Siblu Villages are 4 star top of the line
campsites (including swimming pools, children's clubs and entertainment)
3.11 Obvious pricing error
During the formation of the contract or a booking request, in the event that the Client books or
would like to book a stay for which a given stated price is clearly incorrect (in particular, as a
result of a technical error), the price can be considered unrealistic compared to the real value of the
stay, and Siblu may avail itself of the following:
- either a legitimate reason (as per article L121-11 of the Consumer Code) which allows them to
refuse the made booking request ;
- or the termination of the contract as per the provisions of article 1169 of the Civil Code.
In all cases, Siblu shall commit to reimbursing the Client in full, including the deposit.
However, the Client will be able to ask Siblu to maintain the booking that they have made subject to
the condition of paying the balance that corresponds to the true price which should have
been applied during the booking.
An estimate of an obviously incorrect price shall be established bearing the following things in
particular in mind:
Special case with cumulative discounts and/or special offers
It is stated that, except as expressly provided, discount offers on principle cannot be
combined, neither with each other nor with special offers which the Client may enjoy.
Siblu UK Limited – Private Limited Company
Headquarters : C/O Cavendish Bond, Bentinck House, 3 - 8 Bolsover Street, London, United Kingdom, W1W 6AB
Register of companies of United Kingdom : 05232298
The settlement of the first payment of a booking can only be made by Bank Card
(Visa/Eurocard/Mastercard) or from a PayPal account.
The settlement of the balance of the full booking amount can be made using the following
methods: :
4.1 Renting accommodation
Following Siblu's definitive acceptance of the booking request, a definitive invoice featuring the date
of the acceptance shall be immediately addressed to the Client by e-mail or by post on request. The
invoice shall be addressed solely in the name of the Client after they have completed the booking,
and it can in no way be established in the name of a third person.
Payments will be made in pounds sterling (£). Invoice will be printed in English.
4.2 Renting a camping pitch
After the acceptance of the payment request, Siblu shall send a definitive invoice to the Client. The
payment of the balance, equal to the contractually fixed price for the rental of the site minus the
paid deposit, can be paid no later than on the day of arrival.
Payments will be made in pounds sterling (£). Invoices will be printed in English.
4.3 Default of payment
If the Client fails to pay all of the remaining balance within the fixed conditions stipulated above
(articles 3.3, 4.1 and/or 4.2) Siblu reserves the right to consider that the booking has been
cancelled by the Client, which will demand the application of the rules outlined in article 7.
4.4 Accepted payment methods
The Client's bank card shall be debited directly after the payment, for the existing contractually
owed amount at the time of the transaction, unless an installment payment option has been offered
and accepted by the Client.
- Bank Card : Visa, Eurocard/Mastercard,
- PayPal,
- Bank cheque payable to « Siblu UK Limited »,
- Traveller's Cheque : traveller's cheques must always be sent by recorded delivery letter with
acknowledgement of receipt, to the following address : Siblu France, bookings office, 10 avenue
Léonard de Vinci, 33600 PESSAC. They shall be valid at their face value until such time as the total
amount of the booking has been paid, and it must be at the time of the payment of the balance at
the latest.
4 - PAYMENT METHODS
Siblu UK Limited – Private Limited Company
Headquarters : C/O Cavendish Bond, Bentinck House, 3 - 8 Bolsover Street, London, United Kingdom, W1W 6AB
Register of companies of United Kingdom : 05232298
between the opening day of a Siblu Village & 30/06/2023,
& between 03/09/2023 until the closing of the Siblu Village.
5.1 High season and low season
The low season is recognised as the following :
The high season is recognised as between 01/07/2023 and 02/09/2023.
5 - DURATION OF STAYS
Siblu UK Limited – Private Limited Company
Headquarters : C/O Cavendish Bond, Bentinck House, 3 - 8 Bolsover Street, London, United Kingdom, W1W 6AB
Register of companies of United Kingdom : 05232298
High seaon : High season bookings must be for a minimum duration period of 7 (seven)
nights, from Saturday to Saturday (OR from Sunday to Sunday depending on the villages in
question)..
Low season : With the exceptions listed in article 5.3, during the low season, bookings must be :
5.2 Minimum period
- a minimum duration period of 3 (three) nights (not including special or promotional offers)
- a minimum duration period of 4 (four) nights for stays whose arrival is scheduled for Monday
There is no minimum duration period for bookings for empty sites.
Opening day of
the Siblu Village
Closing of the
Siblu Village
LOW SEASON
30/06/2023 03/09/2023
HIGH SEASON
01/07/2023 02/09/2023
HIGH SEASON
5.3 Specific minimum duration periods
Any booking for a stay in a Siblu Village between 08/04/2023 and 06/05/2023 must have a
minimum duration period of at least seven (7) nights, from Saturday to Saturday.
For the Siblu Village Les Viviers, bookings for 2 (two) nights are accepted during weekends in the
low season (from Friday to Saturday, then from Saturday to Sunday exclusively).
For the Siblu Village le Conguel, the minimum duration period is always 7 (seven) nights, whatever
the time of the stay, whether it's the low season or the high season.
that it be done more than 6 weeks prior to the start of the stay,
that the duration period of the stay not be reduced,
that what Siblu is able to provide be duly considered on the date of the change request.
6.1 Changes at the request of the Client
6.1.1 Change request dated more than 6 weeks prior to the date of the start of the stay
In principle, once the booking request has been checked by Siblu, the contract is fixed and definitive,
and it is no longer possible to change it.
However, when making a booking with Siblu, the Client is granted the Freedom Guarantee, which grants
them the right to make a single booking change request at no additional cost – be it about the
destination, date, type of accommodation or camping pitch, subject to the following :
Any change request must be announced by written mail by the Client.
The changes shall not be acknowledged as accepted by Siblu until after the Client has been sent a written
confirmation of any such change. For all change requests in addition to the one granted under the
Freedom Guarantee, Siblu may look at the possibility of granting them in line with what it is available to
provide and grant under them (if anything) in exchange for a booking fee of 35 £ (thirty-five pounds
sterling).
If the amount for the changed stay period should be elevated, the Client will be liable for the
difference.
6 - BOOKING CHANGES AND FREEDOM GUARANTEE
Siblu UK Limited – Private Limited Company
Headquarters : C/O Cavendish Bond, Bentinck House, 3 - 8 Bolsover Street, London, United Kingdom, W1W 6AB
Register of companies of United Kingdom : 05232298
6.1.2 Change request made less than 6 weeks prior to the start of the stay
Within the period of 6 weeks prior to the start date of the stay, the Client can no longer make any changes.
6.2 Changes to accommodation beyond the control of Siblu
In the event that Siblu is forced to change the accommodation for reasons beyond its control (e.g.:
imperative accommodation maintenance for security reasons) prior to the start of the stay or the
day of the Client's arrival, Siblu shall commit to providing the Client with a justification and to
offering them (subject to availability) a quality stay and similar or equivalent equipment.
The Client shall not be required to pay any supplement. Siblu shall commit to reimbursing
the price difference to the Client in the event that the substituted stay is of a lower value, along
with any supplementary costs related to the choice of a particular leisure accommodation or
camping pitch.
In the case of refusal, the Client will be entitled to cancel their booking free of charge, and Siblu
shall undertake to reimburse all sums paid.
Unique modification request
Booking Start of the stay
FREEDOM GUARANTEE
Duration period of
initial stay not reduced
As per the
capabilities of Siblu
Modification more than 6 weeks
before the start of the initial stay
More than 6 weeks before
the start of the stay
Less than 6 weeks before
the start of the stay
No modification request possible
Be in the form of a written notification, by registered letter with acknowledgement of
receipt, sent to the following address: Siblu France, Bookings Office, 10 avenue Léonard de
Vinci, 33600Pessac - France
Be received no later than the day before the scheduled date of the start of the stay.
7.1 Procedure in the event of a cancellation by the Client
Every request for a booking termination must :
For the purpose of determining on what date the request for termination becomes effective, the
postmark shall be definitive.
7.2 Cancellation during the rental period
Any stay which has already started shall be fully due. With this, a premature departure during
the rental period cannot be grounds for reimbursement, whatever reason may be implied.
7 - CANCELLATION BY THE CLIENT
For a cancellation which is made more than 120 days before the start of the stay: Siblu shall
retain an amount equivalent to 30% of the total booking amount.
For a cancellation which is made between 119 days and 28 days before the start of the stay:
Siblu shall retain an amount equivalent to 50% of the total booking amount.
For a cancellation which is made less than 27 days before the start of the stay : Siblu shall
retain the full booking amount.
7.3 Cancellation of a holiday accommodation booking
Siblu shall reimburse the Client via cheque or bank transfer.
Siblu UK Limited – Private Limited Company
Headquarters : C/O Cavendish Bond, Bentinck House, 3 - 8 Bolsover Street, London, United Kingdom, W1W 6AB
Register of companies of United Kingdom : 05232298
11
7.4 Cancellation of a booking of a place on a camping pitch
Siblu shall retain only the amount paid by the Client for the deposit, and waives any claim for
compensation.
Booking Start of the day
Between 119 and 28 days
before the start of the stay
Cancellation
=
30% of the fee retained
More than 120 days before
the start of the stay
Less than 27 days
before the start of the stay
Cancellation
=
50% of the fee retained
Cancellation
=
100% of the fee retained
another stay arrangement of equal length across another period of time,
OR the return of all payments already made by the Client, along with a compensation
amount equal to the sum that the Client would have borne if they had made the cancellation
(articles 7.3 and 7.4)
Outside of circumstances related to a force majeure event or any unforeseeable and insurmountable
circumstances brought on by a third party (acknowledged as such as per the provisions of article 14),
in the event that Siblu finds itself having to terminate a booking while being unable to offer the Client
a similar or equivalent alternative solution for the period in question, it shall commit to offering the
Client (subject to availability) the choice between the following :
These provisions will not in any way preclude the conclusion of an amicable agreement the purpose
of which is the Client's acceptance of an alternative stay offered by Siblu.
8 - CANCELLATION BY SIBLU
directly with Siblu on the day of arrival and before the handing over of the keys,
by subscribing to the SWIKLY service (article 9.2)
150€ (one hundred and fifty Euros), to cover cleaning costs or, if the accommodation is
returned late, when leaving the premises (80€), in particular with regard to article 9.5
300€ (three hundred Euros), to cover loss of items as outlined in the inventory or any
material damage that occurs during the Client's stay which is in the amount of the value
for the repairs or replacement of such items, in particular as per article 9.6
9.1 Amount of the guarantee deposit and operation
The Client shall commit to paying a guarantee deposit, in either of the following ways at their own
choice :
In any case, the guarantee deposit paid by the Client will be a total amount of 450€ (four hundred
and fifty Euros), broken down as follows :
All or part of the guarantee deposit may be retained by Siblu depending on the state of the
accommodation when it is returned by the Client, and the particulars of the inspection reports
carried out in the presence of both parties (if these have been drafted by the parties). In addition,
retention of the guarantee deposit shall not exclude any additional compensation in the event
that the expenses are greater than this amount.
If no inventory has been drawn up, with the Client making no bookings expressly referred to Siblu
in writing (with the attachment of any useful document and, in particular, photos) within 3 days of
their arrival at the premises or via Swikly, a situation of good condition shall be presumed as per
the provisions of article 1731 of the Civil Code. With this it will be presumed that the Client has
received the accommodation in a good condition, and must leave it in the same state when leaving
the premises.
In the absence of an exit inventory, hinting at any possible damage (including cleaning fees or any
missing items), Siblu shall commit to providing anything constituting proof which justifies withholding
of the guarantee deposit (in particular: photos).
If the Client has paid their guarantee deposit by cheque, Siblu shall destroy it within the 15 days
following the Client's departure, provided that Siblu has announced no defects in terms of cleaning,
damage or loss.
9 - GUARANTEE DEPOSITS
Siblu UK Limited – Private Limited Company
Headquarters : C/O Cavendish Bond, Bentinck House, 3 - 8 Bolsover Street, London, United Kingdom, W1W 6AB
Register of companies of United Kingdom : 05232298
12
make their guarantee deposit online
view a digitised inventory of the premises at the time of arrival and the time of departure: in this
regard, the Client must take good quality, legible photographs of the rented leisure
accommodation or camping site place at the time when they come to possess it and the time
when they return it; accounting for, in particular, any item found to be damaged (a broken blind,
a scratch on the floor, etc.), and referring any comments they consider appropriate.
9.2 Subscription to the SWIKLY service
To facilitate the Client's arrival at, and departure from the Siblu Village, Siblu has established an
online service via its partner SWIKLY, which allows the Client to:
The guarantee deposit will be managed by SWIKLY, a commercial partner of Siblu. The Client must
acknowledge and accept all the conditions of subscription to the SWIKLY service, which can be
viewed via the link http://storage.swikly.com/docs/CGU_SWIKLY_EN.pdf.
Subscription to the service is free for the Client. However, during subscription to the service, the
Client accepts that SWIKLY will securely record the bank imprint of their bank card for a period
of a maximum of 3 months, for guarantee deposit management purposes. In this way, 30 days
before their arrival, the Client will receive an e-mail referring them to SWIKLY, which will invite them
to register their bank card.
register their bank card on the secure site of SWIKLY
authorise a debit on their bank card for the specified amount and for the specified period (at
this stage, only an imprint of the bank card will be carried out)
accept the conditions of service
create a personal SWIKLY account
to take good quality, legible photographs of the rented leisure accommodation or place at the
point when it becomes theirs and at the point when it is returned, and retain them over the
period of time necessary for the purpose of study of the complaint
maintain records of all written exchanges with Siblu for the period of time necessary for the
study of the complaint on the part of SWIKLY (e-mails, text messages, etc.)
submit accurate and complete records to SWIKLY, no later than within the 7 days following any
request issued by SWIKLY.
The Client should then click on a link which contains the identifier for their booking, to :
The Client's bank card will not be debited during the registration. It will be debited only in
the event of any damage, within the limit of the these general conditions, and provided that
Siblu makes a valid collection request with SWIKLY. The Client is informed that SWIKLY is
responsible for verifying and monitoring collection requests.
For any questions regarding how SWIKLY operates, the Client can view the site :
https://support.swikly.com/en/support/home
The guarantee deposit may be retained by Siblu, in whole or in part, under these conditions.
In the event of a lawsuit, SWIKLY may intervene at the request of the Client and/or Siblu. SWIKLY
can be reached via the following contact details: SWIKLY,12 rue de la Barre, 69002 Lyon, FRANCE –
contact@swikly.com
To resolve any recourse with SWIKLY, when the Client arrives at the accommodation they shall
commit to the following :
The Client declares that all supplied records are accurate and complete.
Siblu UK Limited – Private Limited Company
Headquarters : C/O Cavendish Bond, Bentinck House, 3 - 8 Bolsover Street, London, United Kingdom, W1W 6AB
Register of companies of United Kingdom : 05232298
13
Reminder: if no booking has been made by the client, with no photographs of any defects, the
leisure accommodation or site location shall be presumed by Siblu to have been returned to the
Client in good condition.
The Client is informed that they remain free to exercise any form of recourse directly with Siblu,
and vis-à-vis the mediator SAS Médiation Solution, as per the conditions outlined in article 17.3. All
of the general usage conditions of SWIKLY can be viewed on the site www.swikly.com
If there is no subscription to the SWIKLY service, the 450€ sum shall be returned at the end
of the stay following a check that the leisure accommodation and/or place is in a suitable
state. As indicated above, it may be able to be retained by Siblu, in whole or in part,
pursuant to the conditions hereby. If there is no such check forthcoming at the time of the
departure of the Client (e.g. a departure which is very early or late in the day), Siblu shall reserve
the right to keep the guarantee deposit and return it within a week depending on the state of the
leisure accommodation.
9.3 Client's obligations
The Client shall commit to occupying and using in a reasonable manner the accommodation and its
equipment and/or the place rented to them, and to returning them in a proper state when leaving
them at the end of their stay.
At the end of their stay, the Client must do the following :
✔ Empty the refrigerator – not leave any food behind
✔ Ventilate the mobile home
✔ Wash the dishes and put them in the cupboards
✔ Empty the bins
✔ Be sure to leave the area clean
✔ Clean the kitchen and the equipment in it
✔ Put toiletries sheets/towels in the designated bag and put it on the terrace
In addition, unless they have subscribed to the end-of-stay cleaning option, the Client must
sweep and clean the floors, and clean the bathroom, the shower, the windows (if there are
significant marks or traces), the WC facilities, the refrigerator and the microwave, as well as the
garden area and the barbecue.
9.4 Subscription to the end-of-stay cleaning option
By subscribing to the end of stay cleaning option, the Client is relieved of the obligation to
clean floors, and to clean the bathroom, the shower, the windows, the WC facilities, the refrigerator
and the microwave, as well as the garden area and the barbecue. This obligation shall be borne
by Siblu.
If the Client wishes to subscribe to it, this option shall be invoiced at the rate of 130 £ for each
booking made before the start of the stay.
During their stay, the Client can continue to subscribe to it by referring to the reception of the
Siblu Village in question a maximum of 48 hours prior to the end of the stay. With this, said
option shall be invoiced at a price of 155 £, taking into account the organisational repercussions
for the Siblu Village, in particular with regard to necessary personnel resources.
Start of stay End of stay Booking
130£ 155£
END-OF-STAY CLEANING 48 hours
Siblu UK Limited – Private Limited Company
Headquarters : C/O Cavendish Bond, Bentinck House, 3 - 8 Bolsover Street, London, United Kingdom, W1W 6AB
Register of companies of United Kingdom : 05232298
14
for material damage: at the value of the repairs, or replacement if repairs are impossible
for inventory items that are lost or damaged: at the value of the item in question, according to a
fee schedule drafted yearly by Siblu, accessible to the Client upon simple request.
9.5 Deductions from the share of a guarantee deposit valued at 150 €
The share of the guarantee deposit (in the amount of 150€), paid as per article 9.1 of these
conditions, shall be counted as per the following table in the event that the cleaning expectations
are not fulfilled :
However, the Client shall be exempt from amounts due for services paid for by Siblu within the
framework of the end of stay cleaning option, provided that they have subscribed to it.
All housekeeping and cleanliness deficiencies not listed in the table above shall be deducted from
the guarantee deposit, up to a lump sum of 20 Euros per deficiency.
In addition, if the leisure accommodation has not been vacated by 9am on the day of
departure, a lump sum of 80 Euros can be withheld by Siblu on the guarantee deposit.
9.6 Deductions from the share of a guarantee deposit valued at 300€
Siblu may retain all or part of the sum of 300€ paid by the Client for the purpose of ensuring the
replacement of any item listed in the inventory which is available to them when they arrive at the
leisure accommodation, or the material damage that occurs during the stay of the Client.
The amount deducted from the guarantee deposit shall be established by Siblu as follows:
There are reminder posters available to the
Client in each accommodation
Siblu UK Limited – Private Limited Company
Headquarters : C/O Cavendish Bond, Bentinck House, 3 - 8 Bolsover Street, London, United Kingdom, W1W 6AB
Register of companies of United Kingdom : 05232298
15
10.1 Arrival and departure times
Accommodation is available from 5pm on the day the Client arrives, and they must always be
vacated before 9am (at the latest) on the day of departure.
The camping pitch shall be available from 2pm onward on the day the Client arrives, and they must
always be freed before noon on the day of the Client's departure.
10.2 Arrival and departure times – forbearance
Siblu shall accept arrivals as provided for in article 10.1 up until the day following the scheduled
arrival date listed in the booking form, up to 9am. If the Client wishes to arrive later than this time,
then they will be expected to inform the Siblu Village or the booking office.
In the event that this time elapses without Siblu having been duly informed, the booking
shall be considered cancelled by the Client, and no reimbursement can be awarded as a
result of the same (cf. article 7).
10.3 Times and motorised vehicle access
As a matter of principle, only one car is authorised for each site.
Access to accommodation in a motorised vehicle is only authorised up until 22:00 in certain Siblu
Villages. After this time, access may be limited, in which case the Client will be required to park their
vehicle outside the Siblu Village or in the entrance car park if there is one.
10 - ARRIVALS – DEPARTURES
17:00 9:00
ARRIVAL DEPARTURE
14:00 12:00
ARRIVAL DEPARTURE
The Client is informed that certain facilities, fittings, services or entertainment arrangements are
accessible only in the high season. The services of Siblu, and in particular the sports and leisure
equipment and common facilities, shall be available during the opening hours displayed at the
welcome office of the Siblu Village.
For every booking made during the low season, Siblu advises the Client to make enquiries with an
advisor during their booking.
11 - LOW SEASON
The majority of Siblu Villages offer adapted mobile homes for reduced mobility persons.
Nevertheless, certain persons will still require the assistance of a person with no handicaps in their
accommodation.
Before making a booking, the Client is strongly advised to contact Siblu.
12 - ADAPTED MOBILE HOMES / REDUCED MOBILITY
PERSONS
Siblu UK Limited – Private Limited Company
Headquarters : C/O Cavendish Bond, Bentinck House, 3 - 8 Bolsover Street, London, United Kingdom, W1W 6AB
Register of companies of United Kingdom : 05232298
16
to observe the terms of the Rules of Procedure and the specific Regulations, such that the Client
declares to be familiar with, and ensure that persons in their company, and their visitors, also
observe them,
the damages resulting from any violation of these General Terms and Conditions, the Rules of
Procedure or specific Regulations caused by himself / herself, or any such violation on the part of
persons in his / her company or visiting persons.
The Client undertakes to do / be responsible for the following:
As a determining condition for Siblu, the Client must ensure an absolute respect of the rules of
procedure concerning the quality of life of other residents, and make sure that they never
engage in violent behaviour, nor utter any language of an abusive, defamatory, derogatory,
racist or threatening nature directed against other clients or Siblu personnel.
If a stay needed to be interrupted on account of failure to observe these provisions as per the
provisions of article 15, Siblu shall not be held liable for any reimbursement (whole or partial), nor
for any compensation of any kind.
Siblu Villages come with a posted set of rules of procedure which is available at reception, as well as
with the team at the Village.
Access to swimming pools is subject to the rules of procedure on pool safety. Clients, and those
accompanying them, will be required to wear a bracelet or to present a Fun Pass at the entrance,
and there may be a minimum height requirement for accessing the water slides.
The Client shall commit to occupying and using the rented accommodation / site in a
reasonable fashion, along with communal areas and facilities, and also to leaving their
accommodation / site in a suitable state when they leave it at the end of their stay.
In addition, the Client shall commit never to compromise the security of the Siblu Village or the
people in it.
13 - CONTRACTUAL RESPONSIBILITY OF THE CLIENT
14.1 Force majeure
The services provided at the Village by Siblu as per these General Conditions of Sale may be affected
by force majeure events likely to threaten the ability to maintain the security of clients in a Siblu
Village or which may threaten Siblu itself.
In the event of the occurrence of a force majeure event, Siblu cannot be held responsible for the
consequences that result from it, such as (in particular) the temporary or long-term closure of
facilities, fluid supply disruptions or the abolition of services, in particular in cases where the
measures decided by Siblu are dictated in the interest of maintaining the security of clients and
users of the Village. Climate disasters / disturbances in particular shall be acknowledged as force
majeure events.
Decisions and injunctions on the part of public authorities under these General Conditions of Sale,
shall have the same consequences as force majeure incidents as outlined above.
14.2 Personal belongings
Siblu shall under no circumstances be required to accept responsibility for observation of personal
belongings within the confines of its Villages.
14 - RESPONSIBILITIES OF SIBLU
Siblu UK Limited – Private Limited Company
Headquarters : C/O Cavendish Bond, Bentinck House, 3 - 8 Bolsover Street, London, United Kingdom, W1W 6AB
Register of companies of United Kingdom : 05232298
17
In the event that any of the Parties fails to respect any one of their contractual obligations,
the other Party shall, if it suits them, be entitled to proceed with the automatic, immediate
and ex officio termination of this contract via the simple issuance of a registered letter with
acknowledgement of receipt, or via a hand-delivered letter in the event that the breach(es) are
observed during the stay.
In the event that non-performance is susceptible to remedy (except in the case of an emergency as
per the conditions of article 1226 of the Civil Code, or serious misconduct), such a registered letter
shall serve as a formal notice for complete remedy of non-performance within a maximum
period of 15 days (or within a reasonable deadline in the event that the breach(es) is / are
observed during the stay). If no complete remedy has been provided by the end of the
deadline, the resolution will be automatically acquired, with no need for a new notification.
Such a formal notice as outlined above must outline the breach(es) which it is expected to
remedy, with reproduction of the entirety of this termination clause and an expression of
the desire to apply it.
In the event of termination of the Contract, the Client cannot claim any reimbursement or
compensation.
15 - STATUTORY TERMINATION
16.1 Transfer of rights related to the Client's image
During their stay, the Client, the persons accompanying them, and their visitors, may be
photographed by Siblu. In this regard, the Client shall grant Siblu, at no charge, the right to set up,
reproduce, represent, adapt and / or copy photos on all types of media, whether they are known or
unknown at the time of writing, and in particular in hard copy format i.e. on paper (such as
brochures or posters), digital or electronic media (by mailing, on any website and / or social media
network) and, more broadly, on any network and with any digital service which allows for the
16 - CLIENT'S IMAGE
Theft, loss, damage or degradation of / to personal belongings of any kind, whether during or
following a stay, within the limits of Siblu's general monitoring obligation
Breakdown or decommissioning of technical equipment for reasons beyond the control of Siblu
(in particular, in instances where maintenance is essential)
Specific measures undertaken by Siblu in order to limit access to certain facilities, including
changing rooms and swimming pools, where these have become necessary in the interest of
complying with safety standards or periodic maintenance work
Damage caused or suffered by clients' vehicles owing to the environment in which they park and
move about within the Villages, even in the event that they have been expressly authorised to
enter. With this, the Client is informed that Siblu Villages are located in places which benefit from
the sun, forests and / or lakes; places which will possibly feature natural hazards (pines, sap, salt
spray etc.).
Changes to the entertainment programme or the programme of offered activities;
Temporary closure of facilities for reasons beyond the control of Siblu;
Any service delivered by a third party, said party being solely responsible for its own services
An unforeseeable and insurmountable act on the part of a foreign third party which affects the
provision of the services delivered by Siblu, and which has made it impossible to provide them,
or thanks to which they can be provided only poorly
Non-execution or poor execution of this contract owing to a fault of the Client
14.3 Limitation of the responsibilities of Siblu
Siblu's responsibilities outside of its legal responsibilities shall not apply in the case of:
Siblu UK Limited – Private Limited Company
Headquarters : C/O Cavendish Bond, Bentinck House, 3 - 8 Bolsover Street, London, United Kingdom, W1W 6AB
Register of companies of United Kingdom : 05232298
18
transmission and communication of images to the public, such as broadcasting or
telecommunications networks, in all formats and by all means and processes, whether they are
known or unknown at the time of writing.
16.2 Fun Pass – Club Fun access monitoring
Depending on the Siblu Village where a stay is taking place, a photo may be requested of the Client,
in order to control regularity of access to Club Fun. The Client expressly authorises, on the behalf
of both himself / herself and persons accompanying them, that this may be done by Siblu and / or
by a duly authorised subcontractor only. Such a photo may be preserved only for the duration
period of the stay.
The name of the person who made the booking
The booking number
The place and dates of the stay
The type of mobile home or the site number
17.1 Resolution
In the event of a problem or anomaly during the course of a stay, the Client must, without delay,
refer it to the direction of the Siblu Village in question, who shall be expected to do everything to
meet their expectations as best as possible.
17.2 Client Relations Office
If, despite Siblu's on-site efforts, the Client wishes to register a complaint, they must send a letter to
the following address as promptly as possible: Siblu UK Limited, Holiday Client Relations Office, C/O
Cavendish Bond, Bentinck House, 3 - 8 Bolsover Street, London, United Kingdom, W1W 6AB, or by email to the address talktous@siblu.co.uk, specifying the following :
The Client is invited to attach any and all pieces of evidence which will allow for reduction of the
complaint processing period(certificate issued by the site, hospitalisation report, invoices, etc.).
17.3 Mediation
In the event of a lawsuit, and after Siblu's Holiday Clients Relations Office has been consulted, the
Client may appoint a consumer mediator, within a maximum period of one year following the date of
their written complaint made to Siblu (which must be in a registered letter with acknowledgement of
receipt).
The co-ordinates of the mediator that can be appointed by the Client are as follows: SAS Médiation
Solution
Referral via the internet by filling in the designated form: : www.sasmediationsolution-conso.fr
Referral by e-mail : contact@sasmediationsolution-conso.fr
Referral by post : SAS Médiation Solution - 222 chemin de la bergerie, 01800 SAINT JEAN DE
NIOST
Telephone : 08 99 49 31 75
17 - COMPLAINTS - MEDIATION
All data of a personal nature that is requested when signing this contract, shall be processed by
Siblu. Depending on the categories of the data in question, it shall be collected by Siblu on the basis
of this contract, a legalobligation, the consent of the Client or even the legitimate interests of
Siblu.
18 - PROTECTION OF YOUR DATA
Siblu UK Limited – Private Limited Company
Headquarters : C/O Cavendish Bond, Bentinck House, 3 - 8 Bolsover Street, London, United Kingdom, W1W 6AB
Register of companies of United Kingdom : 05232298
19
The right to access their personal data included in Siblu's database,
The right to correct or delete their data, bearing in mind that this right can be restricted in
line with Siblu's contractual and/or legal obligations
The right to limit the processing of their personal data in cases provided for by the relevant
regulations and in particular article 18 of the General Data Protection Regulation,
The right of portability of their data
The right to oppose the collection and processing of their data for legitimate reasons,
including (in particular) the use of one's data for Siblu's commercial prospecting aims (over
the phone, or by SMS or email)
The right to prevent being a subject in automated decisions with legal consequences which
will concern them or affect them in a significant way
The right to define the fate of their data after they have died
This data will be essential as far as the conclusion and the execution of this contract are
concerned; this includes for the purposes of managing the Client's booking. In addition, this data
shall be processed by Siblu for the purposes of general accounting (and auxiliary accounting) that
may be associated with it, along with all operations in the domain of client management, the
delivery of satisfaction surveys and customer studies (it must be noted that the Client can oppose
these free of charge, with no need to provide a reason, via a simple request made to Siblu), the
establishment of anonymised statistics, the management of any loyalty programme, the
organisation of contests or any promotional operation, the management of requests to exercise ITrelated rights and freedoms (right of access, rectification, opposition, etc.), the management of
unpaid bills and disputes, the management of complaints, and the management of after-sales
services.
Commercial prospecting : On the basis of the consent of the Client, unless the Client refuses it
during the booking of their stay, Siblu will be likely to send messages of a commercial nature for
similar products and services provided by Siblu itself (including, in particular, holiday stays, the
purchase of a mobile leisure home or a year-round pitch rental), with the Client at all times having
the right to oppose the same at no charge, by simply getting in contact with Siblu. At the same
time, at the time when their telephone number is collected: provided that the Client does not
refuse it, they shall be informed that they can receive Siblu offers over the phone or by SMS.
For mor information regarding the handling of their personal data, the Client can refer to the
Transparency Policy of Siblu available at the Siblu Village in question, or on the website
www.siblu.co.uk where it is accessible via the link https://siblu.co.uk/data-protection-rights,
or they can obtain a copy of it via a simple request sent to dpo@siblu.fr.
In any case, the Client has the following rights :
The Client can exercise these rights at no charge, by sending a request for the attention of the
Data Protection Officer, to the address included in the page header of this contract or to the
address dpo@siblu.fr (for all requests other than ones related to the protection of personal
data, the Client should get in touch with their custom contact person in the Village or
contact talktous@siblu.co.uk).
The Client also has the right to submit a complaint with the Commission Nationale
Informatiques et Libertés (CNIL), headquarters at 3 Place de Fontenoy – TSA 80715 - 75334
PARISCEDEX 07. Telephone: 01 53 73 22 22.
Naturally, Siblu will be available for them in the event of any kind of difficulty, to help them arrive
at an amicable solution.
Siblu UK Limited – Private Limited Company
Headquarters : C/O Cavendish Bond, Bentinck House, 3 - 8 Bolsover Street, London, United Kingdom, W1W 6AB
Register of companies of United Kingdom : 05232298
20
Any lawsuit emerging between the Client and Siblu regarding the interpretation or the execution
of these General Conditions of Sale shall be subject to French law (unless otherwise stipulated,
as arising from EC Regulation n°593/2008 dated 17 June 2008 on the applicable law with
contractual regulations (Rome I)).
19 - APPLICABLE LAW
Air conditioning : One option with some accommodation models is that you can
lower the temperature by a maximum of 8°C.
Swimming pools : it is forbidden to wear T-shirts in our swimming pools; buoys and
water games are also forbidden. Kinds of swimwear allowed shall be determined
by the management of each individual Siblu Village. For more information, view
the provided information for aquatic areas on the webpage of the relevant Siblu
Village on www.siblu.co.uk or over the phone.
Non-smoking : Mobile homes are non-smoking
Children's clubs : children's clubs are not daycare centres. Parents must :
Pets : By principle, pets are forbidden. However, Siblu may authorise the
presence of a dog for a particular Client under the following conditions :
- be physically present at the Bubbles space,
- remain present at the Siblu Village and be reachable at any time i.e. the Pirates,
Barracudas and Ados clubs.
For security reasons, and in order that all children may be monitored under proper
conditions, the children's Club may find itself compelled to refuse to admit your child if
there is a lot of children present.
- The Client has made a booking with a Siblu Village and for a leisure accommodation
on which dogs are accepted, and has received an express confirmation from Siblu
- The Client must pay a supplement of 6€ per night and per accommodation place (max.
two dogs per leisure accommodation)
- Dogs of category 1 and 2 are not permitted
- Dogs must be kept on a leash in the Siblu Village and they must be monitored by the
Client at all times
- The Client must immediately gather up all excrement of their dog
- The dog must be tattooed or chipped
- The Client must present an up-to-date vaccination card at the time of their arrival
- The Client must respect the provisions of the rules of procedure applicable with pets.
In any case, anyanimal admitted on the premises may be prohibited by Siblu in the
event of hostile or dangerous behaviour and / or if there are any neighbourhood
complaints or disturbances concerning them.
REMINDER : SOME SPECIFIC POINTS
