General terms and conditions of sale 2024
MAEVA Respire - Le Moulin de Surier
GENERAL CONDITIONS OF RENTAL and SERVICES
Tel: 05 53 24 91 98 www.lemoulindesurier.com
1 -BOOKING AND PAYMENT
A deposit of 30% of the rental price must be paid at the time of booking.
The balance of the rental amount is payable 30 days before the date of arrival. The following
methods of payment are accepted: cheque, holiday voucher, bank card, bank transfer & cash.
Full payment will be required by credit card or bank transfer for all bookings made less than
30 days before the date of stay. Tourist tax must be paid
on the day of arrival. We do not take booking options.
2 IN THE EVENT OF CANCELLATION
If the owner has to cancel its accommodation rental services, any tenant who has received
confirmation of their stay will be informed either by e-mail or by post and will then receive a
full refund up to the amount they have paid.
- Cancellation by the owner; the sums paid will be reimbursed, except in cases of force
majeure.
- If the customer cancels, he/she must notify the campsite in writing (recorded delivery
letter, email with acknowledgement of receipt). Failing this, the customer will be liable for
payment of the sums due under the contract.
Cancellation scale :
- More than 120 days before the planned date of arrival: the deposit is returned, but the
booking fee is retained.
- Between 30 days and 120 days before the planned date of arrival: the booking fee will be
retained, as well as an amount equal to 30% of the total cost of the stay.
- Less than 30 days before the planned date of arrival, or in the event of failure to arrive at
the campsite on the planned date of arrival: an amount equal to the total cost of the stay is
payable. To obtain any compensation, we advise you to take out cancellation or
interruption of stay insurance when you make your booking. This will enable you to obtain
partial or total reimbursement of your stay, according to the conditions set out in the
insurance contract.
To find out more about the features of the CampezCouvert insurance policy, visit our
website (downloads page).
or go directly to the link on our online booking site.
3- ARRIVAL/DEPARTURE
In the event of late arrival or early departure in relation to the dates initially planned, the
full amount of the stay will be retained by the Moulin de Surier. The tenant may not claim
any reimbursement from the owner for the part of the stay not completed.
The tenant must give advance notice of any delay in his arrival, in order to
retain its rights to the lease.
If 24 hours after the planned date of arrival the owner has no news from the tenant, the
owner reserves the right to freely dispose of the accommodation if necessary.
In this case, no refund will be made and the full rental amount will be due. Arrival times are
on Saturday or Sunday afternoons from 4pm to 7.30pm.
For more information, please contact us. A supplement of €15 per hour will be charged for
arrivals after 7.30pm.
Departure times are scheduled for Saturday or Sunday morning before 10am.
The stay cannot be extended without the agreement of the owner. If the extension is
granted, it must be paid in full immediately for the amount corresponding to this extension.
Out of season, please contact us if you wish to arrive on a day other than Saturday.
4 - OCCUPATION OF THE PREMISES
The tenant is obliged to occupy the premises personally, to live in them as a good father of
the family and to maintain them.
The rental is reserved for the number of people indicated (cottage du LAC 2/3 people,
chalet RIVIERE 4 people, mobil home DORDOGNE 5 people, mobil home PERIGORD 6
people, Lodge du LAC 5 people, cabane Perchée BEAUMONT 4 or 6 people, tente Safari
BASTIDE 5 people).
No additional persons are permitted in the accommodation.
The inventory will have been carried out by us before your arrival. If you wish to have an
additional utensil or if you notice that some equipment is missing with regard to the number
of people in your accommodation, we invite you to come to reception within 24 hours. All
facilities are in working order and checked before your arrival.
However, it may happen that a technical incident escapes our vigilance. Any complaints
concerning these must be made 24 hours after your arrival. After this time, any damage
found on the day of the departure inspection will be charged.
5 - DAMAGES
The equipment and facilities of the Moulin de Surier must be used in accordance with their
normal purpose. Any damage to the premises, loss or destruction of the furnishings in the
accommodation or in the communal access buildings shall automatically render the person
responsible liable. The hirer of rental accommodation is personally responsible for all
damage, loss or deterioration caused both to the accommodation and to all the facilities of
the Moulin de Surier and to others, whether such damage is committed by persons staying
with him/her.
This also applies to all equipment loaned or hired during the stay (bicycles, rackets, balls,
paddles, oars, balls, nets, removable or fixed equipment, etc.). The hirer must have Civil
Liability insurance (the deposit does not constitute a limit of liability).
Similarly, the tenant must refrain absolutely from throwing into the sink, washbasin or WC
drains any object likely to obstruct the pipes. Failure to do so will result in
will be liable for any costs incurred in restoring the property and for any operating losses that
may result directly or indirectly from this. In view of the summer rental period, the
Management cannot be held responsible for any delays in repairs or for any difficulties in
finding a professional.
It should be noted that the use or distribution of narcotics will result in immediate exclusion
from the premises without it being possible to obtain compensation for early departure. The
Moulin de Surier reserves the right to take legal action following this observation and the
resulting decisions.
It is forbidden to light fires on the estate, the use of personal barbecues is prohibited and
cooking with cooking oil is forbidden in the chalets.
Please do not cross the areas marked as off-limits.
The use of portable air conditioners or heaters is not permitted, nor is the installation of
additional electrical or sanitary equipment.
No structures such as tents, arbours, hammocks or shelters may be erected on the estate. It is
strictly forbidden to attach them, even partially, to the structure of a dwelling.
6 - HOUSEHOLD
A procedure for cleaning at the end of your stay is provided in each accommodation (in the
welcome booklet).
Accommodation must be swept, dishes washed and put away, coffee filters removed and
rubbish bins emptied, respecting waste separation.
A cleaning fee of 20 or 30 euros (depending on the type of accommodation) is charged for all
rentals. This fee covers a proportion of what we have to do in the accommodation (in terms
of hygiene) each time we leave.
If the person in charge of maintenance finds that the accommodation has been returned in a
condition requiring prolonged intervention by the cleaning teams, a charge of 55 euros
(including tax) will be levied (any failure to comply with the no-smoking rule will immediately
trigger this additional charge). The cost of cleaning dirty duvets, pillows or mattresses may
be payable in addition to the normal cleaning of the accommodation. Compensation will be
payable for any damage to curtains, wallpaper, ceilings, rugs, carpets, windows, bedding
and, in general, any equipment provided in the accommodation.
7 - VISITORS
You are on a private estate. Access to the Domaine is reserved for Residents. Outside
visitors are not permitted. The only tolerance lies in the inclusion of one or more visitors on
your rental contract. This is on condition that the total number of the tenant and his/her
visitor(s) does not exceed the nominal capacity of the rented accommodation.
In all cases, anyone found on the campsite who has not been identified by the campsite
reception will be asked to leave immediately.
8 - INTERRUPTION OF THE STAY AT THE SOLE WISH OF THE TENANT
The total amount of the rental, as well as any additional services paid for at the start of the
holiday and not used by the customer, will not be reimbursed for any reason whatsoever.
We invite you to consult our insurance offer in order to complete your booking if you wish
to have cover in this respect (chapter on interruption of stay).
The Tenant may not object to a visit to the premises when requested to do so by the Owner
or its representative.
9 - PETS
Pets of any size or nature are not allowed on the estate.
10 - GUARANTEE DEPOSIT (not a limit of liability) A guarantee deposit of
€300 will be required on arrival.
The deposit must be paid on arrival, in cash, cheque or credit card. This will be
returned/cancelled in full, without interest, within 30 days of your stay, if the inventory of
fixtures and fittings carried out by the maintenance teams is satisfactory.
The cost of items loaned or hired during your stay and not returned on your departure or
the cost of restoring your accommodation may be deducted from your deposit.
The deposit does not constitute a guarantee limit.
11 - LIABILITY
The Moulin de Surier shall not be held liable, beyond its legal responsibility, in the event of :
- Theft, loss or damage of any kind, during or following the stay,
- . Breakdown or decommissioning of technical equipment, breakdown or
closure of site facilities,
- . Occasional measures taken by the Moulin de Surier to restrict access to certain
facilities, including the swimming pool, waterslide, play areas, laundry and sports
ground, in order to comply with safety standards or carry out regular maintenance
work.
12 - RIGHT TO IMAGE
By staying at the Moulin de Surier, you tacitly accept that photographs of you or your family
(including minor children) and your belongings may be distributed as part of the promotion
of the campsite on printed or virtual documents (website). These photographs must not
contain the surname, first name or address of the person appearing in the image. If you do
not wish a photo of you or your family to be published, please let us know when you arrive.
13 - LITIGATION
The court with territorial jurisdiction is that of the place of hire. However, if the lessor is a
professional, the lessee may bring the dispute before the court for the place where he lived
when the contract was concluded.
Dear guests, all these details are necessary to avoid any misunderstanding and to ensure
that your stay at the MOULIN DE SURIER runs smoothly.
By confirming their stay and paying their deposit, the tenant acknowledges that they have
read the description of the accommodation rented and the general rental conditions
above.
14 MEDIATOR
In accordance with the provisions of the Consumer Code concerning the mediation process
for consumer disputes, in the event of a dispute and after having referred the matter to the
professional's customer service, any customer may refer the matter to a consumer mediator,
within a maximum period of one year from the date of the written complaint, by registered
letter, to this professional.
The contact details of the mediator who may be contacted by the customer are as follows:
BAYONNE MEDIATION
32 rue du Hameau
64200 BIARRITZ
www.bayonne-mediation.com
Surier GTC v3.2 April 2024
