RESERVATION CONDITIONS
The reservation becomes effective only with the agreement of the campsite, after reception of the deposit or after acceptance of the general conditions of sale during the online reservation.
The reservation contract must be duly completed, signed and accompanied by the identity documents or proof of identity of the occupants.
Reservations are only binding on Le Village Club Les Sables d'Or if Le Village Club Les Sables d'Or has accepted them, which Le Village Club Les Sables d'Or is free to do or refuse, depending on availability, and in general, on any circumstances likely to affect the execution of the reservation made. The Village Club Les Sables d'Or offers family-oriented stays, in the traditional sense, and the accommodations are specially designed for this purpose. The Village Club Les Sables d'Or reserves the right to refuse any reservation that would be contrary to this principle, or that would seek to divert it.
The reservation of a rental is made on a strictly personal basis. You may not sublet or transfer your reservation without the prior consent of the Village Club Les Sables d'Or .
Minors must be accompanied by their parents or legal guardians.
The Village Club Les Sables d'Or reserves the right to refuse access to the village to groups or families presenting themselves with a number of participants greater than the capacity of the rented accommodation.
ANIMALS
Animals are accepted except for 1st and 2nd category dogs, for which an additional fee (see rates 2023) is payable at the time of booking and according to the category of accommodation booked. When they are allowed, they must be kept on a leash at all times. They are not allowed in the vicinity and inside the partner water park Pirates World, in the food shops and in the buildings. Vaccination records must be up to date.
GROUP RESERVATION
Any reservation of more than 1 accommodation by the same individual or by different individuals but knowing each other and traveling together for the same reasons on the same dates of stay will be considered a group. For any group reservation request, you must contact the Village Club Les Sables d'Or by e-mail.
RATES AND TOURIST TAX
The prices indicated are valid for the 2023 season. They correspond to one night and are in Euros, VAT included. The amount of tourist tax is 1.44€/pers + 18 years/night.
PAYMENT CONDITIONS
For reservations made more than 30 days before the beginning of the stay, a deposit of 30% of the price of the services booked must be paid at the time of reservation. The balance of the stay must be paid at the latest 14 days before the beginning of the stay if the payment is made by credit card or bank transfer. In case of payment by bank check 60 days before the date of the beginning of the stay.
For reservations made less than 14 days before the start date of the stay, full payment must be made at the time of reservation.
CANCELLATION AND CHANGES
1.Modification of your reservation
The client can request a modification of his stay (dates and/or type of accommodation)
and/or type of accommodation) upon written request to the Village Club Les Sables d'Or either by mail or by e-mail, subject to availability and possibilities. In the absence of any modification, the Client will have to make his stay under the initial conditions of reservation or cancel it according to the cancellation conditions.
Any request to reduce the length of your stay is considered as a partial cancellation and will be subject to the cancellation and interruption of stay conditions.
2.Unused services
Any interrupted or shortened stay (late arrival, early departure) emanating from the customer will not be reimbursed.
3.Cancellation by the Village Club Les Sables d'Or
In case of cancellation by the Village Club Les Sables d'Or , except in case of force majeure, the stay will be fully refunded. This cancellation will not give rise to the payment of damages.
4.Cancellation by the client
The Village Club Les Sables d'Or does not have a
cancellation insurance.
Any cancellation request must be made by mail or e-mail to the address reception-sablesdor@outlook.fr and attach the supporting documents.
- If you cancel on D+14, 50€ of administrative fees will be retained and the deposit will be transformed into a credit note valid for 12 months on proof only.
Here is a non-exhaustive list of guaranteed events:
- Illness (including Covid-19), serious accident or death
- Contra-indication and following vaccination
- Redundancy or termination of contract
- Convocation for the adoption of a child
- Convocation for an organ transplant
- Your separation (PACS or marriage)
- Professional transfer
- Summons to a make-up exam
- Serious damage due to fire, explosion or water damage
- Serious damage to your vehicle...
- Summons to be a juror at a trial of assizes
- If cancelled on D-14, 100% of the reservation is retained
NO RIGHT OF WITHDRAWAL
In accordance with article L121-19 of the French Consumer Code, the Village Club Les Sables d'Or informs its customers that the sale of accommodation services provided on a specific date or according to a specific frequency is not subject to the provisions relating to the 14-day withdrawal period.
YOUR STAY
1.Arrival
The reception is open 24 hours a day, 7 days a week in July/August and from Monday to Sunday from 9am to 8pm in low season. The rental accommodations can be occupied from 4pm. A deposit by credit card of 300€ and 120€ for the cleaning will be asked. An inventory form to be checked within 24 hours is available in the accommodation and any complaint made after this time will not be taken into account. A camping bracelet will be given to you on arrival, it must be worn on the wrist only and during the whole stay.
2.During your stay
It is the client's responsibility to take out insurance: the client is responsible for the surveillance of his personal objects (bicycles, etc.). The village declines all responsibility in case of an incident involving the camper's civil liability. All clients must comply with the internal regulations posted at the reception desk. Each tenant is responsible for any disturbance or nuisance caused by persons staying with or visiting him/her. Only one vehicle is authorized to enter the Village Club Les Sables d'or between 7am and midnight. Traffic is forbidden after midnight.
3.Departure
On the day of departure indicated on your contract, the rental accommodation must be vacated before 10am. The accommodation will be returned in a perfect state of cleanliness, and the inventory will be checked, any broken or damaged object will be at your charge, as well as the restoration of the place if it should prove necessary. The deposit will be returned to you at the end of your stay, after deduction of the indemnities retained, on the basis of supporting invoices, for any damage noted by the inventory of fixtures on departure. The withholding of the deposit does not exclude an additional compensation in case the expenses would be superior to the amount of this one.
If the accommodation has not been cleaned before your departure, you will be charged a cleaning fee of 180€ including VAT.
For any delayed departure, you may be charged an additional day at the price of the night in force.
WATER PARK PIRATES WORLD
The customer staying in an accommodation or camping site has free access to the water park partner Pirates World from the day of arrival until the day before departure. Swimming shorts are strictly forbidden. Wearing a bracelet and traditional bathing suit is mandatory. Please read the rules and regulations in the following link: https://www.piratesworld.fr/reglement-interieur.php .
In the event of non-compliance with the rules of the water park, the client may be refused access for part or all of his stay.
IMAGE
You authorize the Village Club Les Sables d'Or , as well as any person that the Village Club Les Sables d'Or would like to replace you, to photograph, record or film you during your stay and to use the said images, sounds, videos and recordings on all media (in particular on the websites or Internet pages of camping-sablesdor.com - including facebook -, on presentation and promotional media and on travel or tourist guides). This authorization is valid for you as well as for the persons staying with you. Its sole purpose is to ensure the promotion and animation of the Village Club
Les Sables d'Or and will not in any way damage your reputation. This authorization is granted free of charge, for all countries and for a period of 5 years.
LITIGATION
Any possible complaint concerning the nonconformity of the services compared to the contractual engagements can be announced:
By mail, to the attention of the customer service, 21 Chemin des Dunes- 34300 Agde
By e-mail to reception-sablesdor@outlook.com
If the answer does not satisfy you, you have the possibility of seizing In accordance with the article L. 612-1 of the Code of the consumption, within one year as from its written complaint, the consumer, subject to the article L.152-2 of the code of the consumption, has the faculty to introduce a request for amicable resolution by way of mediation, near
SAS Médiation Solution
222 chemin de la bergerie 01800 Saint Jean de Niost site : https://www.sasmediationsolution-conso.fr, email : contact@sasmediationsolution-conso.fr
RESPONSIBILITY
The client expressly acknowledges that the Village Club Les Sables d'Or cannot be held responsible for any false information given in the brochure or on the Village Club Les Sables d'Or website by its partners or any third party concerning the sites, and in particular the presentation photos, the descriptions, the activities, the leisure activities, the services and the operating dates. All photos and texts used in the brochure or on the Village Club Les Sables d'Or website are non-contractual. They are for information purposes only. It may happen that certain activities and facilities offered by the Village Club Les Sables d'Or and indicated in the description in the brochure are cancelled, in particular for climatic reasons or in case of force majeure as defined by the French courts.
DATA PROCESSING AND FREEDOM
The information you provide when placing your order will not be transmitted to any third party. This information will be considered by the Village Club Les Sables d'Or as confidential. It will only be used by the internal services of the Village Club Les Sables d'Or , to process your order and to reinforce and personalize the communication and the offer of services reserved for the customers of the Village Club Les Sables d'Or according to your centers of interest. (In accordance with the French Data Protection Act of January 6, 1978, you have the right to access, rectify, and oppose any personal data concerning you. To do so, simply send us a request by mail to the following address, indicating your name, first name and address: 21 Chemin des Dunes 34300 AGDE)
