SALES TERMS AND CONDITIONS
Article 1 Sales Terms and Conditions
The present sales terms and conditions rule all the stays sold on the website Castel Camping de Chanteloup. They are included in the contract binding the establishment and the customers.
The client agrees to acknowledge these terms and conditions prior to any booking request for a stay concerning himself and any other person enjoying the stay.
According to the law in force, the present terms and conditions are available for the client for information only and prior to any contract for holiday purchase. The terms and conditions are available on written request to the establishment office.
Article 2 Booking conditions
2.1 Price and payment
All prices are given in Euros, including VAT.
Camping pitches booking requests: Pitches booking requests are nominative and nontransferable. The lease is only effective after the establishment agreed.
Rented accommodations booking requests: Rented accommodations booking requests are nominative and nontransferable. The lease is only effective after the establishment agreed and has received the deposit (30%).
Should you have any delay on the day of arrival and don’t warn the establishment, the accommodation will be available 12 hours after the arrival date mentioned on the lease. After this time limit and without written message, the booking will be cancelled and the deposit will remain acquired for the establishment.
2.2 Changing your booking request
No discount will be granted for late arrivals and/or early departures
2.3 Cancellations
According to the general sales terms and conditions, any booking with unpaid balance will be cancelled.
Article 3 During your stay
3.1 Arrivals and departures
In rented accommodations and camping pitches, arrivals from 2 pm and departures before 10 am Free day of arrival except if you have an authorization from the manager.
3.2 Guarantee
A 200 € guarantee will be deposit on your arrival. It will be given back on your departure during the reception opening hours and after inventory of fixtures. Any damage will be invoiced and added to the price of the stay as well as the cleaning fees if the accommodation is not perfectly clean when you leave. If you cannot attend the inventory of fixtures, your guarantee will be sent back by post. The price to clean the lodging is 40 €.
3.3 Departures
Any delay for giving back the key and leaving the pitch after 11 am will be invoiced one extra night. Should your stay be extended, you must warn the establishment at least 24 hours before the departure date set previously.
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Article 4 Liability
The establishment is not liable for any damages on the holiday-maker‘s equipment. Holiday-makers must have subscribed civil liability insurance for their equipment (FFCC, ANWB, ADAC, etc.).
