Terms and conditions of sale
GENERAL CONDITIONS OF SALE
Reservation of accommodation or pitch tourism by individuals
Coordinates of the Provider :
- CAMPING LES CERISIERS / SARL GOGLINS 89060301700019 RCS of PERPIGNAN,
- 4 Chemin la Pena, route de Sahorre 66820 Vernet-les Bains
- Mail : contact@camping-lescerisiers.com tel :04 68 05 60 38 Site : www.camping-lescerisiers.com
DEFINITIONS :
ORDER or RESERVATION or RENTAL : Purchase of Services.
SERVICES : seasonal renting of accommodation or bare pitch tourism .
ACCOMMODATION: Tent, caravan, mobile home and light leisure accommodation.
ARTICLE 1 - SCOPE OF APPLICATION
The present General Terms and Conditions of Sale apply, without restriction or reserve, to any rental of accommodation or
pitch on the campsite Les Cerisiers, operated by xxx ('the Provider'), to non-professional customers
(The Clients or the Client), on its website www.camping-lescerisiers.com or by telephone, post or electronic mail (e-mails), or in a
electronic mail (e-mail), or at a location where the Service Provider markets the Services. They do not apply to rentals
They do not apply to the rental of sites intended for mobile leisure homes (mobile homes) which are covered by a leisure contract.
The main characteristics of the Services are presented on the website www.camping-lescerisiers.com or on
written support - paper or electronic - in case of reservation by a means other than a remote order.
The Customer is required to read them before placing an order. The choice and purchase of a Service is the sole
sole responsibility of the Customer.
These General Terms and Conditions of Sale apply to the exclusion of all other terms and conditions of the Provider, and
Translated with www.DeepL.com/Translator (free version) including those applicable to other marketing channels of the Services.
These General Terms and Conditions of Sale are accessible at any time on the website and will prevail, if necessary, over any other version or
any other version or any other contractual document. The version applicable to the Customer is the one in force on the website
or communicated by the Provider at the time the Customer places the Order.
Unless proven otherwise, the data recorded in the Provider's computer system shall constitute the proof of all
all transactions with the Customer.
Under the conditions defined by the French Data Protection Act and the European Data Protection Regulation, the Customer may, at any time
Customer has, at any time, a right of access, rectification, and opposition if the processing is not essential to the execution of the order and
the execution of the order and the stay as well as their consequences, to all his personal data by writing,
by mail and proving his identity, to: contact@camping-lescerisiers.com
The Customer declares to have read the present General Terms and Conditions of Sale and to have accepted them either by
by checking the box provided for this purpose before the implementation of the online Order procedure, as well as the
of use of the website, www.camping-lescerisiers.com or, in the case of offline reservations, by any other appropriate
other appropriate means.
ARTICLE 2 - RESERVATIONS
The Customer selects on the website or fills in any document sent by the Provider the services he/she wishes to
order, according to the following modalities: Searching for available pitches or accommodations on the website
www.camping-lescerisiers.com, for a duration and a date, enter the number of persons, then choose the supplements
desired supplements. Fill in the requested information, accept the general sales conditions and then proceed to the payment of the
the deposit.
You will receive by email your booking summary within 24/48 hours.
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It is the Client's responsibility to verify the accuracy of the Order and to immediately notify the Provider of any error. The
Order shall be deemed final only after the Provider has sent the Customer confirmation of acceptance of the
by the Provider, by e-mail or post, or by signing the contract in the case of a reservation at the Provider's
directly at the location where the Service Provider markets the Services.
Any Order placed on the website www.camping-lescerisiers.com constitutes the formation of a contract between the Customer and the
between the Customer and the Provider.
All Orders are personal and may not be transferred under any circumstances.
ARTICLE 3 - PRICES
The Services offered by the Provider are provided at the rates in force on the website www.camping-lescerisiers.com,
or on any information medium of the Provider, at the time the Customer places the Order. The prices are expressed
in Euros, exclusive of tax and VAT.
The prices take into account any discounts that may be granted by the Provider on the website
www.camping-lescerisiers.com or on any information or communication medium.
These rates are firm and non-revisable during their validity period, as indicated on the website
www.camping-lescerisiers.com, in the e-mail or in the written proposal sent to the Customer. Beyond this period of validity, the
validity period, the offer is null and void and the Provider is no longer bound by the prices.
The payment requested from the Customer is the total amount of the purchase, including these costs.
An invoice will be issued by the Vendor and given to the Customer at the latest upon payment of the balance of the price.
3.1. TOURIST TAX
The tourist tax, collected on behalf of the commune / community of communes, is not included in the rates.
Its amount is determined per person and per day and varies according to the destination. It is to be paid at the time of
payment of the Service and appears separately on the invoice.
ARTICLE 4 - PAYMENT CONDITIONS
4.1. PAYMENT IN ADVANCE
The sums paid in advance are down payments. They constitute an advance payment on the total price due by the Customer.
A deposit corresponding to 30% of the total price of the provision of the ordered Services is required when the Customer places the order.
order by the Customer. It must be paid upon receipt of the final rental contract and attached to the copy to be returned.
It will be deducted from the total amount of the order.
It will not be refunded by the Provider in case of cancellation of the stay by the Customer less than 30 days
before the scheduled arrival date (except in cases provided for in Article 6.4 of these terms and conditions).
No refund will be made by the Provider in case of cancellation by the Customer.
The balance of the stay must be paid in full on the day of arrival.
4.2. PAYMENTS
Payments made by the Customer will be considered final only after the effective collection of the amounts due by the
due by the Provider.
In the event of late payment and payment of amounts due by the Customer beyond the deadline set above, or after the payment date
the payment date indicated on the invoice sent to the Customer, late payment penalties calculated at the rate of 10% of the amount
of the price of the provision of the Services, will be automatically and by right acquired by the Provider, without any formality or
no formality or prior notice.
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4.3. NON-COMPLIANCE WITH THE TERMS OF PAYMENT
In addition, the Provider reserves the right, in case of non-compliance with the payment conditions listed above, to
suspend or cancel the supply of the Services ordered by the Customer and/or suspend the execution of its obligations
the performance of its obligations after a formal notice has remained without effect.
ARTICLE 5 - PROVISION OF SERVICES
5.1. PROVISION AND USE OF THE SERVICES
The accommodation or pitch may be occupied from 3 p.m. on the day of arrival and must be vacated by 10 a.m. on the day of departure.
hours on the day of departure.
The balance of the stay must be paid in full
The day of arrival.
The accommodations and pitches are designed for a specific number of occupants and cannot be rented to more than one person. The accommodation and pitches will be returned in the same state of cleanliness as when delivered.
The accommodation and pitches will be returned in the same state of cleanliness as at the time of delivery. Failing this, the tenant
will have to pay a fixed sum of 60 € for the cleaning. Any damage to the accommodation or its accessories
accessories will give place to immediate repair at the expense of the tenant. The inventory at the end of the rental period must be
rigorously identical to that of the beginning of hiring.
5.2. SECURITY DEPOSIT
For accommodation rentals, a security deposit of 400 € is required from the Client on the day the keys are handed over and is returned to him on the day the rental ends
returned to him on the day of the end of the rental period, after deduction of the costs of restoration.
This deposit does not constitute a limit of liability.
ARTICLE 6 - DELAY, INTERRUPTION OR CANCELLATION OF THE STAY BY THE CUSTOMER
No reduction will be granted in the case of a delayed arrival, an early departure or a modification of the number of persons (whether for
No reduction will be granted in case of late arrival, early departure or modification of the number of persons (either for the totality or a part of the planned stay).
6.1. MODIFICATION
In case of modification of the dates or the number of persons, the Provider will try to accept as much as possible the requests of modification of date within the limit of the
possible to accept requests to change the date within the limits of availability, without prejudice to any
this is a simple obligation of means, the Provider can not guarantee the availability of a site or
availability of a pitch or an accommodation, or of another date; an additional fee may be requested in these cases.
in these cases.
Any request to reduce the duration of the stay will be considered by the Provider as a partial cancellation
whose consequences are governed by Article 6.3.
6.2. INTERRUPTION
Early departure will not give rise to any refund from the Provider.
6.3. CANCELLATION
In the event of cancellation of the Reservation by the Customer after its acceptance by the Provider less than 30 days
before the date of the reservation, for any reason except force majeure, the deposit paid at the time of reservation, as defined in
Reservation, as defined in Article 4 - PAYMENT CONDITIONS of these Terms and Conditions of Sale will be automatically acquired by the Provider
automatically acquired by the Provider, as compensation, and may not give rise to any refund.
In all cases of cancellation, the processing and management fees (Article 3) will be retained by the Provider.
6.4. CANCELLATION IN CASE OF PANDEMIC
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6.4.1. In case of total or partial closure of the establishment during the dates of the reserved stay (to which is
assimilated to a measure of total or partial prohibition of reception of the public, insofar as the Customer is concerned
by the application of this measure) decided by the public authorities, and which is not attributable to the Provider,
the sums paid in advance by the Client for the reservation of the stay will be reimbursed within a period of
within 100 days.
However, the Provider shall not be liable for any additional compensation beyond this refund of the
amounts already paid for the reservation of the stay.
6.4.2. Notwithstanding the provisions of article 6.3 CANCELLATION, any cancellation of the stay duly justified by the fact that
that the Client is affected by COVID 19 (infection) or other infection considered to be a pandemic, or
identified as a contact case, and that this situation would call into question his/her participation in the stay on the scheduled dates
Will result in :
The issuance of a non-refundable credit note valid for 24 months
Any processing and management fees as provided for in the general conditions will be retained by the Provider.
In all cases, the Customer must justify the event that makes him/her eligible for this right of cancellation.
6.4.3. Notwithstanding the provisions of Article 6.3 CANCELLATION, in the event that the Customer is forced to cancel
due to governmental measures that do not allow participants to travel (general or local confinement, prohibition of
(general or local confinement, ban on travel, closure of borders), even though the campsite is able to carry out its
is able to perform its obligation and welcome the Customers, the Provider will issue a credit note
- will issue a credit note corresponding to the amounts paid by the Customer, less the processing and management fees
(article 3) which will be retained by the Provider. This credit note, which is non-refundable and non-transferable, will be valid for 24 months.
6.4.4 - If the Customer takes out specific insurance covering the risks listed in Article 6.4.2 or in Article 6.4.3, the Customer shall be entitled to a credit note.
6.4.4 - If the Customer takes out specific insurance covering the risks listed in Article 6.4.2 or Article 6.4.3, the insurance indemnities received by the Customer shall be deducted from the amount of the credit note referred to in Articles 6.4.2 or 6.4.3.
6.4.2 or 6.4.3.
6.4.5 Cancellation insurance
The campsite Les Cerisiers proposes you in addition a Cancellation and Interruption insurance in your contract of
contract. Our partner Gritchen Affinity is committed to reimburse all or part of the stay to our guests. In case of
of cancellation, please inform the campsite of your withdrawal as soon as an event preventing your departure by
by mail or by email. If the claim is foreseen in the general conditions (available on the website www.campez-couvert.com
or at the campsite), notify the insurer within 48 hours and provide all the necessary information and
documents.
ARTICLE 7 - OBLIGATIONS OF THE CUSTOMER
7.1. CIVIL LIABILITY INSURANCE
The Client lodging on a pitch or in an accommodation must be insured for civil liability.
A certificate of insurance may be requested from the Client before the start of the service.
7.2. PETS
Pets are accepted under the responsibility of their owners.
They are accepted for a fee available from the Provider and payable on site.
7.3. INTERNAL REGULATIONS
Rules and regulations are posted at the entrance to the establishment and at the reception desk. The Client is required to read them
and to respect them. They are available on request.
ARTICLE 8 - OBLIGATIONS OF THE PROVIDER - GUARANTEE
The Provider guarantees the Customer, in accordance with legal provisions and without additional payment, against any
lack of conformity or latent defect, resulting from a defect in the design or implementation of the Servicesordered.
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In order to assert his rights, the Customer will have to inform the Provider, in writing, of the existence of the defects or
conformity within a maximum of 1 day from the delivery of the Services.
The Service Provider shall refund or rectify or have rectified (to the extent possible) the services found to be defective as soon as possible and no later than
The Provider shall refund or rectify or arrange for the rectification (where possible) of the services found to be defective as soon as possible and no later than 5 days after the Provider has discovered the defect or fault. The
reimbursement will be made by crediting the Customer's bank account or by bank check sent to the Customer.
The Provider's warranty is limited to the refund of the Services actually paid by the Customer. The Provider shall not
be considered as responsible or defaulting for any delay or non-performance due to the occurrence of a force majeure event
of force majeure usually recognized by the French jurisprudence.
The Services provided through the website www.camping-lescerisiers.com of the Provider are in accordance with the
regulations in force in France.
ARTICLE 9 - RIGHT OF WITHDRAWAL
The activities related to the organization and sale of stays or excursions on a specific date or during a specified period
are not subject to the withdrawal period applicable to distance and off-premises sales, in accordance with the
the provisions of article L221-28 of the Consumer Code.
ARTICLE 10 - PROTECTION OF PERSONAL DATA
The Provider, writer of the present, implements treatments of personal data which have for base
legal basis:
● Either the legitimate interest pursued by the Provider when it pursues the following purposes:
- prospecting
- the management of the relationship with its customers and prospects,
- the organization, the registration and the invitation to events of the Provider,
- the treatment, the execution, the prospection, the production, the management, the follow-up of the requests and the files of the customers,
- the drafting of documents on behalf of its clients.
● Or the respect of legal and regulatory obligations when it implements a treatment having for finality:
- the prevention of money laundering and the financing of terrorism and the fight against corruption,
- invoicing,
- accounting.
The Service Provider only keeps the data for the time necessary for the operations for which they were collected
as well as in compliance with the regulations in force.
In this respect, customer data is kept for the duration of the contractual relationship plus 3 years for
for the purposes of promotion and prospecting, without prejudice to retention obligations or limitation periods.
In terms of prevention of money laundering and financing of terrorism, the data is kept for 5 years after the end of the relationship with the Provider.
relations with the Provider. In terms of accounting, they are kept for 10 years from the end of the accounting
of the accounting year.
Prospective customers' data are kept for a period of 3 years if no participation or registration to theevents of the Service Provider has taken place.
The processed data is intended for authorized persons of the Provider.
Under the conditions defined by the French Data Protection Act and the European Data Protection Regulation, individuals have the right to
individuals have the right to access, rectify, question, limit, portability and delete their personal data.
limitation, portability and deletion.
Data subjects also have the right to object at any time,
for reasons relating to their particular situation, to the processing of personal data based on the legitimate interest of the
legitimate interest of the Provider, as well as a right to oppose commercial prospecting.
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They also have the right to define general and particular directives defining the way in which they
after their death, the rights mentioned above are to be exercised
- by e-mail to the following address: E-mail address
- or by post to the following address Last name, first name Company name Postal address accompanied by
a copy of a signed identity document.
The persons concerned have the right to lodge a complaint with the CNIL.
ARTICLE 11 - INTELLECTUAL PROPERTY
The content of the website www.camping-lescerisiers.com is the property of the Provider and its partners and is
protected by French and international laws relating to intellectual property.
Any reproduction, dissemination, use of all or part of this content is strictly prohibited and is likely to
constitute an infringement of copyright.
In addition, the Provider remains the owner of all intellectual property rights on the photographs, presentations,
studies, drawings, models, prototypes, etc., made (even at the request of the Customer) in order to provide the Services to the
Customer. The Customer is therefore prohibited from reproducing or exploiting said studies, drawings, models and prototypes, etc,
without the express, written and prior authorization of the Service Provider, which may be subject to a financial consideration.
The same applies to names, logos or more generally any graphic representation or text belonging to the Provider or used and distributed by him.
or used and distributed by him.
ARTICLE 12 - APPLICABLE LAW - LANGUAGE
The present General Terms and Conditions of Sale and the operations resulting from them are governed by and subject to French law.
These General Terms and Conditions of Sale are written in French. In the event that they are translated into
foreign languages, only the French text will be deemed authentic in the event of a dispute.
ARTICLE 13 - DISPUTES
All the disputes to which the operations of purchase and sale concluded in application of the present general conditions of sale
their validity, interpretation, execution, termination, consequences and consequences and which do not concern the
consequences and their consequences and which could not be resolved between the Provider and the Customer will be submitted to the
courts under the conditions of common law.
The Customer is hereby informed that he may in any case have recourse to a mediation procedure in case of dispute conventional or any other alternative mode of settlement of the disputes.
In particular, he may have free recourse to the following Consumer Mediator:
CM2C 14 rue Saint Jean 75017 Paris https://www.cm2c.net/ 06 09 20 48 86
ARTICLE 14 - PRE-CONTRACTUAL INFORMATION - CUSTOMER ACCEPTANCE
The Customer hereby acknowledges having received, prior to placing an Order, a legible and comprehensible copy of the present General Terms and Conditions.
and understandable manner, of the present General Terms and Conditions of Sale as well as all information and data required by
L 111-1 to L111-7 of the French Consumer Code, in addition to the information required by the Order of October 22, 2008
October 22, 2008 on the prior information of the consumer on the characteristics of rental accommodation in
outdoor accommodation and in particular :
- the essential characteristics of the Services, taking into account the communication medium used and the Services
concerned;
- the price of the Services and related costs;
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- the information relating to the identity of the Provider, to its postal, telephone and electronic address,
and its activities, if they do not appear from the context;
- the information relating to the legal and contractual guarantees and their methods of implementation; the
functionalities of the digital content and, if necessary, its interoperability;
- the possibility of resorting to conventional mediation in the event of a dispute;
- information on the terms of termination and other important contractual conditions.
The fact that a natural person (or legal entity) orders on the website www.camping-lescerisiers.com implies
and full acceptance of these General Conditions of Sale, which is expressly recognized by the Customer, who
by the Customer, who renounces, in particular, to prevail himself of any contradictory document, which would be inopposable to the
Provider.
