General terms and conditions of sale
Dear customer,
Thank you for booking a stay at Domaine des Grands Pins.
To ensure that your visit takes place under the best possible conditions, we recommend that you read
our terms and conditions of sale carefully before returning your booking form
with your deposit. Booking a stay implies
full acceptance of our terms and conditions.
Booking conditions :
- Reservations are only definitive once we have accepted them. It is nominative and non-transferable.
transferable. It is made taking into account as much as possible the wishes of the customer and must be accompanied by the reservation form and the deposit.
must be accompanied by the booking form and a deposit.
- If you book more than 4 weeks before your arrival, a deposit of 30% of the total rental amount is required.
deductible from the total cost of your stay. The balance is due 4 weeks before your
your arrival.
For bookings made less than 4 weeks before arrival, the full amount must be paid on booking.
In the absence of payment 4 weeks before your arrival, the reservation will be considered as cancelled and we will dispose of the accommodation and the deposit which will then be lost.
and the accommodation and deposit will be forfeited.
How to book :
- By Internet: Fill in the required fields and we will return your pre-filled form in PDF format.
PDF format, which you must return to us with the mention ''Good for agreement''. You must then
your deposit within 72 hours.
- By post: Fill in the required fields, and we will return your pre-filled form by post.
and return it to us with your deposit within 72 hours.
- By telephone: You give us the information we need to complete your form and
send us the deposit within 72 hours.
Payments can be made by cheque, vacation vouchers (responsibility of the sender) or by
by bank transfer.
Once we have received your deposit, we will send you a confirmation letter confirming acceptance of the dates of your stay.
dates of stay and makes your rental request perfect and definitive.
Cancellation :
- In the event of cancellation, the deposit is non-refundable. Your rental is made for a specific period
This period cannot be modified.
- In the event of cancellation by registered letter within one month prior to the start of the rental period, the following charges will be deducted from your payment
the following charges will be deducted from your payment:
30 to 8 days prior to arrival: 50% of the total cost of the stay
7 to 2 days before arrival date: 75% of the total cost of the stay
Less than 2 days before arrival date: 90% of the total cost of the stay
No-show on the agreed rental date: 100% of the total cost of the stay
- Reservations are made on a personal basis and may under no circumstances be transferred to a third party. Only registered
are authorized to occupy the rental allocated to them. Any breach of this rule
will entitle the company to terminate the registration and immediately exclude unauthorized persons from the site, without any refund of the stay.
site, without any refund of the stay.
- Any stay that is interrupted for any reason whatsoever, as well as any early departure from the park, will not give rise to any claim for reimbursement.
be reimbursed.
The price includes :
- Rental of accommodation equipped with kitchen utensils, pillows and blankets, access to the Park's
Park facilities and activities according to the proposed schedule and season. It includes
water and electricity, and access to a vehicle. In the event of disagreement, only the current season's rate
disagreement.
- Rentals are for 6 or 8 people MAXIMUM, depending on the capacity of the chalet
reserved chalet. No extra people (including infants) will be accepted.
- Tents are not allowed on pitches.
- Prices shown are valid for the 2013 season.
Prices do not include
- Sheets, pillowcases, household linen (don't forget tea towels).
- Tourist tax (0.66 Cents/day/person over 4 years old). 2nd vehicle supplement.
- All additional services and entertainment offered at extra cost.
The stay :
- Arrivals are from 3:00 pm and departures before 10:00 am. The reception office is closed on Saturdays
from 12:00 to 14:30. In case of late arrival, please let us know.
- Rentals can be made on a nightly or weekly basis, except from Saturday 06 July to Saturday 31
August. During this period, rentals are from Saturday to Saturday, with arrivals between 3:00 pm and
19:00 and departures between 08:00 and 10:00.
- A deposit of 300 € per rental is payable on arrival + a further 60 € for cleaning of the property, which must be carried out correctly.
which must be carried out correctly by you. These deposits, after deduction of any
damage, will be returned to you within one month of your departure.
your departure.
- The withholding of the deposit does not preclude additional compensation in the event of costs exceeding the amount of the deposit.
the amount of the deposit.
- On the day of arrival, when the deposit cheques are handed in at reception, a joint inventory is made
with the parties, a copy of which is kept by the Domaine. On the day of departure, the inventory is redone
by both parties. Any missing or damaged equipment must be replaced identically.
- At the end of the stay, the property must be returned in perfect condition: Cleaning will be charged (deposit of 60 euros).
Euros on arrival) or do it yourself. The accommodation must be left clean, including dishes and pots
and refrigerator defrosted. This can be done at your expense on request.
- For dog owners, all hair must be removed or there will be a charge.
Swimming pool:
- Management may be obliged to close the swimming pool in the event of a storm or in the event of a
health risk.
Use of facilities :
- All guests are required to refrain from any action that might impair the cleanliness, hygiene or appearance of the grounds.
appearance of the site. Any damage to the vegetation, fences, grounds or facilities will be charged to the
will be charged to the person responsible.
- Any electrical appliance (barbecue, pierrade, etc.) other than that offered by the Domaine is strictly forbidden (with the exception of small appliances such as telephone chargers).
(with the exception of small appliances such as telephone chargers).3
Image rights :
- Under the terms of the reservation agreement between the two parties, you expressly authorize the Domaine, without compensation
the Domaine to use in any medium any photographs of you, your children or your guests that may be taken during your stay.
taken during your stay for SARL Domaine des Grands Pins advertising purposes.
Complaints:
- Although we do our utmost to make your stay as pleasant as possible, the Domaine cannot be held
be held responsible for the consequences of external events that could reduce or even cancel your stay,
or even cancellation of your stay. Such circumstances shall not give rise to any claim for damages.
- In the event of a dispute, jurisdiction is delegated to the courts located in the area where the Domaine is present.
Rules and regulations :
- The house rules are posted at the entrance to the Domaine. Please read them carefully.
them. Any person entering the grounds must comply with these rules.
rules. Insurance and liability :
- Registrants agree to respect and comply with the Park's rules and regulations and to
to insure themselves against rental risks: Civil liability insurance is compulsory, as is insurance
theft, fire, water damage and third-party claims. The park declines all
responsibility in the event of theft, fire, bad weather or any incident for which the holidaymaker is
liability.
- The Domaine cannot be held responsible for the loss or misplacement of personal belongings.
responsibility.
- Guests are expected to use the premises peacefully. Failure to do so will result in expulsion of the
eviction. Each tenant is responsible for all disturbances and nuisances caused by persons
persons staying with or visiting them.
- The customer expressly acknowledges that Le Domaine des Grands Pins may not be held liable for
the communication by its partners or any third party of false information that may be
mentioned in the brochure or on the Domaine des Grands Pins website. Photos, descriptions,
activities, leisure activities, services and dates of operation are non-contractual. They are only
indicative. It may happen that some of the activities and facilities on offer are withdrawn, in particular
for climatic reasons or in cases of force majeure as defined by the French courts.
