Möglichkeit, den Aufenthalt ohne Versicherung, ohne Grund und ohne Kosten zu stornieren, bis zu 30 Tage vor der Ankunft, nur die eventuellen Buchungsgebühren werden nicht zurückerstattet, für alle buchungen.
Diese speziellen Stornobedingungen sind gültig von 15/11/2024 bis 30/04/2025.
Sie gelten für alle Aufenthalte in der aktuellen Saison.
Sie gelten für alle Unterkünfte.
Im Falle eines Widerspruchs zu den Allgemeinen Geschäftsbedingungen haben die oben genannten Bestimmungen Vorrang.
GENERAL TERMS AND CONDITIONS OF SALE
Campsite with 253 places, covering an area of 4.5 ha.
Accessible to people with disabilities.
1- SCOPE OF THE TERMS AND CONDITIONS OF SALE
These general terms and conditions automatically govern all sales of holidays made by Camping Ma Prairie or on the www.maprairie.com website. They form an integral part of any contract concluded between the campsite and its customers.
In order to take full advantage of the services offered by Camping Ma Prairie, we advise you to read carefully the general terms and conditions below, which govern the sale of holidays. Booking a holiday implies full acceptance of these terms and conditions.
2- CONDITIONS DE RESERVATION
1) Reservations will only become effective once the Campsite has agreed to them, either by receiving the deposit and the booking contract duly completed and signed, or by accepting the general terms and conditions of sale when booking online.
2) The pitch number is never contractual and is allocated subject to availability.
3) Bookings are only binding on the Campsite if the Campsite has accepted them, which the Campsite is free to do or refuse depending on availability and, in general, any circumstances likely to affect the execution of the booking made.
The campsite offers family holidays in the traditional sense, with accommodation specially designed for this purpose. The campsite reserves the right to refuse any booking which is contrary to this principle or which seeks to deviate from it.
4) The reservation of a camping pitch or accommodation is made on a strictly personal basis: only the persons named on the contract will be admitted to the pitch or accommodation. The baby counts as a person in its own right.
5) Minors must be accompanied by their parents or legal guardians.
3- SERVICES
1) CAMPING PITCH :
Pitches vary in size. They can accommodate from 2 to 6 people, including babies. We adapt the allocation of your pitch according to the size of your equipment. Please call us to discuss your requirements.
The basic rate is all-inclusive and includes a pitch for 1 piece of equipment (tent, caravan or camper van), for 1 or 2 people, for 1 electricity connection, access to sanitary facilities and reception facilities.
2) RENTAL :
The rental accommodation is fully equipped (furniture, crockery), with or without sanitary facilities. The rental price includes water, gas and electricity consumption and the number of people may not exceed the accommodation's
capacity. Babies count as a person in their own right. Sheets, household linen and end-of-stay cleaning are not included in the basic price.
3) GROUP BOOKINGS
The Campsite reserves the right to refuse access to the Campsite to families or groups who arrive with a number of participants greater than the capacity of the accommodation rented. A group is considered to be any family or group of individuals who know each other and are travelling together, booking more than 3 accommodations or pitches under the same person or individually, on the same or overlapping dates of stay and for the same reasons. All requests for group bookings must be made in advance to the campsite, which reserves the right to accept or refuse such bookings.
4- RATES
Prices are subject to change. The campsite reserves the right to change prices at any time. The rate applicable to the stay is the rate in force on the day of booking, subject to availability. When the customer requests a quote, its validity is indicated on the document. Once the validity date has passed, the price indicated is no longer guaranteed.
Any benefits or promotions offered by the campsite after the booking date cannot be applied to a booking that has already been paid for in full or in part.
The price of stays is given in euros (including VAT at the current rate) and is per night, with a minimum number of nights depending on the period.
A Management Fee applies to all bookings of pitches or rental accommodation, regardless of duration. The amount is fixed and non-refundable.
Customers who already know the campsite can choose a pitch number when booking, subject to availability. A Choice of pitch supplement will be charged for this option.
5- TOURIST TAX
Tourist tax is compulsory, and the amount is set by decision of the Perpignan Méditerranée Community of Communes. It applies to people over the age of 18 and must be paid no later than the day of your arrival.
6- NO RIGHT OF WITHDRAWAL
The legal provisions relating to the right of withdrawal in the event of distance selling as set out in the Consumer Code do not apply to tourist services (article L.121-19 of the Consumer Code).
Therefore, for any order for a stay with the campsite, the customer has no right of withdrawal.
7- TERMS OF PAYMENT
For bookings made more than 15 days before the date of arrival, a deposit of 25% of the price of the services booked must be paid at the time of booking.
The balance of your booking must be paid no later than 15 days before your arrival.
For bookings made less than 15 days before the arrival date, the full amount of the stay must be paid.
You will be charged for the period booked as indicated on the contract. No reduction will be made for late arrivals or early departures.
8- CHANGING YOUR RESERVATION
Customers may request changes to their stay, dates or types of accommodation, at no extra charge, by written request either by post or by e-mail. These changes may be accepted or refused by the campsite depending on availability. No postponements will be accepted for the following season. If no change is made, the customer will have to make his stay under the initial booking conditions or cancel it in accordance with the cancellation conditions.
Any increase in the length of your stay will be subject to availability and the current rates.
Any request to reduce the length of your stay will be considered as a partial cancellation and will be subject to the cancellation and interruption conditions.
9- UNUSED SERVICES
In the event of early departure, late arrival or partial cancellation, the dates of the stay indicated on the booking confirmation will be invoiced. After 24 hours without any news from you, the Management will dispose of the Mobile Home or the pitch covered by the contract.
10- CANCELLATION
1)CANCELLATION BY THE CAMPSITE :
In the event of cancellation by the campsite, except in cases of force majeure, the stay will be reimbursed, up to the amount of payments received on the date of cancellation. However, this cancellation cannot give rise to the payment of damages.
Any booking not paid for within the time allowed, in accordance with the general terms and conditions of sale, will be cancelled.
2)CANCELLATION BY THE CUSTOMER :
CANCELLATION INSURANCE
We advise you to take out cancellation insurance, which is optional and must be taken out and paid for in full at the time of booking. This contract is offered by the company GRITCHEN TOLEDE ET ASSOCIES Campez Couvert Orias N° 150 004 26, whose general conditions can be downloaded from our website or requested by email.
The premium represents 4% of the total cost of your stay (excluding booking fees and tax).
YOU ARE CANCELLING AND HAVE TAKEN OUT CANCELLATION COVER
All sums paid by you, excluding the cancellation insurance tariff and administration costs, are covered by the guarantee in accordance with the general cancellation conditions that you can consult on our sales site (Compagnie GRITCHEN CAMPEZ COUVERT). Once you have informed the campsite of your cancellation, it is your responsibility to notify the insurance company. For fast handling of your requests for cancellation, interruption, late arrival, replacement vehicle or forgotten items Log on to the website: www.declare.fr. You can send your supporting documents and monitor the progress of your request. You can also contact them:
By e-mail: sinistres@campez-couvert.com or By post: Gritchen Affinity Sinistre -Campez couvert 27 Rue Charles Durand - CS70139 18021 Bourges Cedex
YOU CANCEL YOUR HOLIDAY WITHOUT HAVING TAKEN OUT CANCELLATION INSURANCE
Case 1: Cancellation more than 30 days before the arrival date:
The deposit paid will be refunded, less non-refundable administration costs.
Case 2: Cancellation from 30 days to 15 days before the arrival date
The deposit paid will be retained by the campsite as a cancellation fee, less non-refundable administration costs.
Case 3: Cancellation less than 15 days before the arrival date
Less than 15 days before the arrival date or if you do not show up on that date: the total amount of your stay (whether paid or not) will be retained as cancellation charges.
11- COURSE OF THE HOLIDAY
1)ARRIVALS
In the event of a delay for which no notice has been given, the accommodation/pitch will become available 24 hours after the arrival date stated on the booking contract. After this time, and in the absence of a written message, the booking will be cancelled and the sums paid will be retained by the campsite (non-refundable).
•Pitches :
Arrivals are from 3pm in high season, any day of the week, and from 2pm in low season. A deposit of €20 is required for the badge that opens the gates.
•Rental accommodation:
For rental accommodation, we welcome you from 5pm on the day of your arrival in high season. In low season, you can be welcomed from 3pm. When the keys are handed over, you will be asked to pay a deposit of €250 for the badge that opens the gates and for the guarantee for the equipment provided.
2)DURING YOUR STAY
It is the camper's responsibility to be insured. Campers are responsible for looking after their personal belongings (bicycles, mobile phones, laptops, towels, etc.) and must have third-party liability insurance for their equipment (caravan, tent, camper van, etc.).
The campsite declines all responsibility for any damage to the camper's equipment that is not their own fault.
All guests must comply with the campsite rules, which will be given to you on the day of your arrival and displayed at the campsite entrance.
Each tenant is responsible for any disturbance or nuisance caused by persons staying with or visiting them. Any disturbance caused intentionally and despite the recommendations or interventions of the campsite staff may result in the immediate termination of the contract, without any right to reimbursement.
3)DEPARTURES
All departure formalities must be completed the day before at the latest. For any late departure, an additional day may be charged at the current nightly rate.
•Pitches :
Pitches must be vacated by 11am on the day of departure.
•Rental accommodation :
Rental accommodation must be vacated by 10.30 a.m. on the day of departure indicated on your contract. The accommodation must be left in a clean and tidy condition and the inventory may be checked. Any broken or damaged equipment will be charged to you, as will any repairs required. The deposit will be returned to you at the end of your stay, less any compensation deducted from the supporting invoice for any damage found on the departure inventory. Withholding the deposit does not exclude additional compensation if the cost of repair exceeds the amount of the deposit.
If the accommodation has not been cleaned before your departure, a cleaning charge will be made at the price corresponding to your type of accommodation.
If you are unable to attend the inventory of fixtures (departure outside reception opening hours), the deposit will be returned to you by post, with the exception of the cleaning deposit, which remains the property of the campsite.
12-ANIMALS
Pets (except 1st and 2nd category dogs) are welcome at an additional cost, except in the LUXURY rental range. They must be registered on arrival. They must be kept on a lead at all times, identified and have an up-to-date vaccination certificate, and are the responsibility of their owner. They must not be left alone on your pitch or in your accommodation.
13 - WATER SPACE: Access to the water space is regulated. Instructions are posted at the entrance to the pool area and relayed by our staff. We remind you that :
Swimming is not supervised. Children must be accompanied and swim under the responsibility of their parents or legal guardians. Access to the swimming pools is free and strictly reserved for campsite guests. Visitors do not have access to the swimming pool.
Only tight-fitting lycra briefs, boxer shorts, bikinis or 1-piece swimming costumes are permitted. Swimming shorts or any other swimwear are not permitted.
14- LIABILITY OF THE CAMPSITE
The customer expressly acknowledges that the campsite cannot be held responsible for the communication by its partners or by any third party of false information mentioned in guides or websites, in particular photos, descriptions, activities and facilities, leisure activities, services and dates of operation. All photos and text used in the brochure and on the campsite website are non-contractual. They are for information purposes only. It may happen that certain activities or facilities offered by the campsite and indicated in the description on the website or in the brochure are cancelled, in particular for climatic reasons or in the event of force majeure as defined by the French courts.
15- IMAGE RIGHTS
You authorise the campsite or any person appointed by the campsite to photograph, record or film you during your stay, and to use the said images, sounds, videos and recordings in any medium (in particular the website or web page, Facebook, in any promotional or presentation media and in tourist guides). This authorisation applies both to you and to persons staying with you. Its purpose is to promote and animate the Campsite and may in no way damage your reputation. This authorisation is granted free of charge for all countries and for a period of 10 years.
16-INFORMATION TECHNOLOGY AND PRIVACY
The information you give us when you place your order will not be passed on to any third party and is considered by the campsite to be confidential. It will only be used by the Campsite to process your order and to improve and personalise communication and the range of services reserved for Campsite customers.
In accordance with Articles 39 et seq. of the French Data Protection Act no. 78-17 of 6 January 1978, amended in 2004, any person may obtain access to and, where appropriate, rectification or deletion of information concerning him or her.
To exercise this right, please contact: Camping Ma Prairie, 1 Avenue des Coteaux, F-66140 Canet-en-Roussillon or by e-mail at contact@maprairie.com.
17- LITIGATION
Any complaint concerning the non-conformity of the services provided in relation to the contractual commitments may be reported by post or by email to the campsite management.
Mediation: If you are not satisfied with the Camping's response, you can contact the CM2C mediation centre within one month of receiving these letters or e-mails.
CM2C Internet referral by filling in the form provided: https://cm2c.net
Referral by email: cm2c@cm2c.net . Referral by post: 14 rue Saint Jean 75017 PARIS - Telephone: 01 89 47 00 14