ARTICLE 1: OBJECT AND SCOPE
These general conditions of sale apply automatically, without restrictions or reservation to any purchase of accommodation services (rental of bare pitch; rental of accommodation), catering services, entertainment or any other service offered by the Camping les Chamberts hereinafter referred to as the Campsite to consumers and non-professional customers hereinafter referred to as The CUSTOMER.
The main characteristics of the services are presented on the Camping leschamberts.com website. The CUSTOMER is required to read it before any order is placed. The choice or purchase of a service is the sole responsibility of the CLIENT. The campsite's internal regulations are available on the leschamberts.com website and are posted on the campsite.
These conditions and the internal regulations apply to the exclusion of all other conditions, and in particular those applicable for other marketing channels for services or on the Internet.
These general conditions of sale as well as the internal regulations are systematically communicated to any CUSTOMER prior to the conclusion of the contract for the provision of services and will prevail, if necessary, over any other version or any other contradictory document.
The CUSTOMER declares to have read these general conditions of sale and the internal regulations, and to have accepted them before the conclusion of the service supply contract. The validation of the order for services by the CUSTOMER implies acceptance without restriction or reservation of these general conditions of sale and the internal regulations.
These general conditions of sale may be subject to subsequent modifications, the version applicable to the purchase of the CUSTOMER is that in force on the date of conclusion of the contract.
ARTICLE 2: BOOKING CONDITIONS
Reservations are strictly nominative and can in no case be transmitted, assigned or sublet under penalty of nullity.
Minors must be accompanied by their parents or legal guardians.
The Campsite reserves the right to refuse a CUSTOMER if the latter has previously caused damage, violates security rules or harms peaceful enjoyment by other customers.
2.1 QUOTATION
Booking online, by email, or by phone gives rise to a prior estimate. Sending this quote is only an option for the reservation and not final confirmation of the reservation.
2.2 RESERVATION
The reservation on estimate is considered as final by the Campsite only after the payment of a deposit if the stay begins more than 8 weeks before the date of issue of the estimate, or of the total amount of the stay if it begins less than 8 weeks before the date of issue of the quote
2.3 PAYMENT OF THE BALANCE
If the reservation has given rise to the payment of a deposit by the CUSTOMER, the balance of the stay is fully payable 30 days before the date of arrival. The non-payment of the balance, after relaunching by any means on the part of the Campsite, automatically results in the cancellation of the reservation and the application of the Cancellation paragraph.
2.4 CANCELLATION
In the event of cancellation of the reservation by the CUSTOMER after its acceptance by the Campsite for whatever reason, the deposit paid with the order will be automatically acquired at the Campsite and cannot give rise to any reimbursement. The Campsite may also require, in addition to damages, to compensate for the sudden loss:
- if the CUSTOMER cancels up to 6 weeks before the date of arrival provided for in the contract, the total amount will be equal to 30% of the cost of the stay to which are added the booking / booking fees;
- if the CUSTOMER cancels less than 6 weeks and at least 7 days before the date of arrival provided for in the contract, the total amount will be equal to 60% of the cost of the stay to which are added the booking / booking fees
- if the CUSTOMER cancels less than 7 days before the date of arrival provided for in the contract, the total amount will be equal to the full cost of the stay, to which are added the booking / booking fees
In all cases, the CUSTOMER must imperatively notify the Campsite by post or email of the Cancellation of the stay, only the date of reception being taken.
Similarly, the Campsite cannot cancel the reservation after receipt of payment of the deposit, except in cases of force majeure.
2.5 MODIFICATION OF RESERVATION
No reduction or refund will be made in the event of: absence; delayed arrival; early departure; if all or part of the occupants are absent for one or more nights during their stay. If the CUSTOMER does not show up within 48 hours of the start of the stay and without proof and / or information of the CUSTOMER's arrival, the Campsite will have the location or rental accommodation.
ARTICLE 3: CONDUCT OF THE STAY
3.1 SCHEDULES
Accommodation rentals start at 4:00 p.m. and end at 10:00 a.m.
Pitches rental starts at 12 noon and ends at 12 noon.
3.2 DELAY
Any delay in arrival must be expressly notified to the Campsite. Any delay does not give rise to reimbursement and no reduction in the price may be requested on the amount of the initial price.
3.3 DEPARTURE
Any release and, if necessary, return of key from the rented accommodation or release of the location after the hours provided for in the article Times entails the invoicing of an additional night. Any request for an extension of stay must be made at least 24 hours before the scheduled departure date, the Campsite not being required to respond favorably. No reduction will be made if the occupants are absent for one or more nights during their stay, or in the event of early departure.
3.4 ANIMALS
Pets are not allowed for stays with accommodation rental. For stays on pitches, pets are accepted with a supplement per animal per day, subject to being vaccinated and kept on a leash by an adult. Category 1 and 2 dogs are not accepted. The CLIENT must be able to present the compulsory vaccination certificates. The Campsite can refuse any pet owner who does not respect this clause.
3.5 CHANGE OF ACCOMMODATION OR LOCATION
The Campsite can allocate a different accommodation or location but equivalent to that initially reserved in cases where it is established a clear need.
3.6 SECURITY DEPOSIT
For the rental of accommodation, the customer will pay on arrival a security deposit (deposit) the amount of which is defined according to the type of accommodation on the leschamberts.com website. An inventory will be made upon arrival of the CUSTOMER and upon his departure. Each inventory is done in the presence of at least one CUSTOMER and one member of the campsite staff.
Any complaint about the condition of the accommodation or its inventory must be brought to the attention of the Management at the latest within 2 hours of arrival. After this period, no claim will be taken into account: the tenant will therefore be held responsible for any missing or damage noted.
The deposit will be returned to the CUSTOMER at the end of the stay or at the latest 7 days after the end of it, after deduction of the compensation retained for any damage noted by the inventory of fixtures. The retention of the deposit does not exclude additional compensation in the event that the costs are greater than the amount thereof.
A deposit may also be requested by Camping Les Chamberts for pitches, such as for group stays. In this case, the deposit will be returned to the CUSTOMER at the end of the stay or at the latest 7 days after the end of it, after deduction of the compensation retained for any damage caused to the common installations and notified by email to the CUSTOMER in the 3 days following the end of the stay. The retention of the deposit does not exclude additional compensation in the event that the costs are greater than the amount thereof.
3.7 INTERNAL REGULATIONS AND SAFETY INSTRUCTIONS
Anyone present on the campsite must read and comply with the Safety Instructions and the Internal Regulations. Failure to comply with them may result in final exclusion without reimbursement or compensation.
3.8 VISITORS
The CUSTOMER is required to inform the campsite management of any visitors who come to visit him. Visitors must present themselves at the reception desk upon arrival and declare the identity of each person.
ARTICLE 4: RATES
For bare pitches, the rates for the stay include the use of the rented pitch as well as free access to the campsite sanitary facilities.
For accommodation, the rates for the stay include water, electricity and gas under normal conditions of use, free access to the campsite sanitary facilities, as well as the enjoyment of the accommodation rented in accordance with the quote with all the equipment specific to this accommodation as indicated on the Camping website at the time of the reservation request.
Any abnormal or disproportionate use of the equipment may be subject to additional invoicing.
Similarly, the Campsite may proceed to additional invoicing as soon as the CUSTOMER has caused a disturbance at the Campsite, caused damage to the rented goods, or for non-compliance with the internal regulations communicated, this as damages.
The services offered by the Campsite are provided at the rate in force on the leschamberts.com website according to the estimate established, when the sale of the service provided by the Campsite is recorded. The price of the services is indicated in euros, including VAT. The customer's attention is drawn to the fact that the tourist tax is not included in the price.
These prices are firm and cannot be revised during the period of validity, which extends from the beginning of the opening of reservations until the annual closure of the Campsite. The Campsite reserves the right, outside this period of validity, to change prices at any time.
The provision of optional services, such as for example, this list not being exhaustive, the rental of equipment, the supply of bed and bath linen, catering, will give rise to an additional price according to the tariff in force on the leschamberts.com website.
ARTICLE 5: PAYMENT CONDITIONS
Payment for services is made by bank transfer, check, credit card, cash or via a credit card payment platform chosen by the Campsite. This last payment method does not give the Camping website the definition of a merchant site, the website being a booking platform.
No discount will be applied by the Campsite.
ARTICLE 6: RIGHT OF WITHDRAWAL
According to article L221-28 of the Consumer Code, given the nature of the services provided, the customer does not have a withdrawal period. The contract is concluded definitively upon acceptance of the quote by the CUSTOMER according to the terms specified in article 2.
ARTICLE 7: OBLIGATIONS
7.1 CUSTOMER OBLIGATIONS
The CUSTOMER undertakes to respect the number of people indicated in his reservation. The number of people occupying an accommodation or pitch cannot exceed the capacity indicated on the leschamberts.com website, unless expressly agreed by the Campsite.
The CLIENT undertakes to strictly comply with the internal regulations. Any transgression by the CUSTOMER or the persons accompanying him incurs the responsibility of the CUSTOMER.
7.2 OBLIGATIONS OF THE CAMPSITE
The Campsite undertakes to make its best efforts to enforce the internal regulations and to put an end to the troubles which could harm the smooth running of the CUSTOMER's stay.
ARTICLE 8: CLAIMS
Complaints relating to the progress of the stay must be brought to the attention of the campsite management as soon as possible. Management will endeavor to find a solution quickly.
ARTICLE 9: FORCE MAJEURE
The Campsite declines any responsibility for disturbances, interruptions or impediments of stay caused by events which could be qualified as force majeure.
Force majeure is qualified by any event beyond the control of the Campsite and which could not have been reasonably foreseen when the contract was concluded and whose effects cannot be avoided by appropriate measures.
The following are understood as force majeure: the weather conditions preventing the performance of the service, the acts of any civil or military authority, de facto or de jure, mobilization war, revolt, total or partial strike, fire or flood, administrative closure, accidents, riots, interruption or delay of the means of transport, caused by any third party, including the CUSTOMER or any other circumstance having an external cause and preventing it directly, this list not being exhaustive. Any event meeting the definition may be qualified as force majeure. In the event of an event qualified as force majeure, the Campsite reserves the right to suspend its obligations, without prejudice or any claim for damages. is attributable. If the force majeure event is only temporary, the obligation is suspended, unless the resulting delay justifies termination of the contract. If the impediment is final, the contract may be canceled by operation of law and the parties are released from their obligations.
ARTICLE 10: IMPREVISION
The theory of unpredictability provided for in article 1195 of the Civil Code is excluded from all contracts for the provision of services, regardless of the form, concluded with the Campsite.
ARTICLE 11: RESPONSIBILITY
The Campsite Management cannot be held responsible for thefts, damage or accidents occurring to the CLIENT's personal property, equipment or vehicles during his stay. The CUSTOMER is required to take out civil liability insurance to cover this risk.
The CUSTOMER is responsible for all disturbances that may occur on the site he occupies or in the accommodation he rents during the duration of his stay. The campsite cannot be held responsible for this. Visitors are the sole responsibility of the CUSTOMER who receives them.
The Campsite is responsible for internal infrastructure and undertakes to make its best effort to maintain it and ensure the safety of the CUSTOMER during the stay, except in cases where the CUSTOMER, the people or things in its care came to be the author of the damage.
ARTICLE 12: SECURITY
Any anomaly in the operation of electrical or gas appliances and equipment or of the water service must be immediately reported to the campsite reception. In all cases, the CUSTOMER must comply with the Safety Instructions displayed in the accommodation or on the internal regulations.
The use of bunk beds is prohibited for children under 6 years of age.
The use by the CUSTOMER of electric barbecues, planchas, hotplates, charcoal barbecues is strictly prohibited within the campsite, as well as in the woods, by the river, or on the bed of the river.
Gas barbecues with a cover are authorized, the Campsite Management reserving the possibility of temporarily prohibiting their use in the event of just cause. Any open fire is strictly prohibited on the campsite, in wilderness areas, by the river, or on the river bed.
ARTICLE 13: APPLICABLE LAW
These General Conditions of Sale and the operations arising therefrom are governed by and subject to French law. In the event that they are translated into one or more foreign languages, only the French text will prevail in the event of a dispute.
ARTICLE 14: DISPUTES
14.1 COMPETENT COURT
All disputes to which the sales operations concluded in application of these general conditions of sale could give rise, concerning their validity, their interpretation, their execution, their termination, their consequences and their consequences and which could not be resolved between Camping and the CUSTOMER will be subject to the courts of Valence (Drôme), the place where the service was provided.
14.2 MEDIATION OF CONSUMPTION
The CUSTOMER is informed that he can, after having made a written complaint and this without outcome, to resort to a conventional mediation, in particular near Medicys for the litigations born from the sale or the provision of service between the CUSTOMER and the Campsite. The use of consumption mediation is free and the related costs are the responsibility of the Campsite.
The CUSTOMER can contact the consumer mediator:
by internet on the site https://www.cm2c.net , by email: Monsieur Atteia Alain : alain.atteia@conciliateurdejustice.fr, by post: 14 rue saint Jean 75017 Paris, by phone: 06 09 20 48 86.
ARTICLE 15: PERSONAL DATA
The personal data of customers are collected and processed by Les Chamberts SARL. Certain data are essential to manage the reservation of the CUSTOMER's stay and will also be used to send him information and / or promotional offers.
In accordance with article 40 of law n ° 78-17 of January 6, 1978 known as the Data Protection Act, the CUSTOMER has the right to access, modify, rectify and delete personal data concerning you. To exercise this right, please send us clearly your names, first names, address and, where applicable, your customer number to:
The Chamberts Camping and Lodges
2540 Chemin de Saillans
The Chamberts
26400 Piégros la Clastre - France
ARTICLE 16: COVID-19
If your stay planned on our establishment, for the period running from April 29, 2020 to June 15, 2020 could not take place due to the health situation of the country and the measures taken by the Government.
In accordance with the provisions of ordinance n ° 2020-315 of March 25, 2020, which govern cancellations of stays during this exceptional period, THE CUSTOMER benefits from having an amount corresponding to the amount he had paid under of the canceled stay.
This credit will be usable under the following conditions:
1) you can use this credit for another stay on our establishment, equivalent to that which has been canceled and at the same rate. We will formulate a contract proposal in this regard, within three months of the resolution of the previous stay.
2) You will naturally have the possibility, if you wish, of using this credit for one or more other types of stay in our establishment, at another time of the year and whose prices will be different.
3) This credit will be valid for 18 months from the contract proposal which will be made
4) If a new contract is not concluded before the end of the above-mentioned period of validity, the sums paid under the canceled contract will be refunded to you. It will be the same, if applicable, for the balance of the credit that you would not have used.
