Möglichkeit, den Aufenthalt ohne Versicherung, ohne Grund und ohne Kosten zu stornieren, bis zu 10 Tage vor der Ankunft, nur die eventuellen Buchungsgebühren werden nicht zurückerstattet, für alle buchungen.
Diese speziellen Stornobedingungen sind gültig von 10/03/2023 bis 01/07/2025.
Sie gelten für alle Aufenthalte in der aktuellen Saison.
Sie gelten für alle Unterkünfte.
Im Falle eines Widerspruchs zu den Allgemeinen Geschäftsbedingungen haben die oben genannten Bestimmungen Vorrang.
Reception hours:
High season: daily opening from 8:00 a.m. to 12:00 p.m. and from 4:00 p.m. to 7:00 p.m.
Low season: opening on arrival days from 4:00 p.m. to 6:00 p.m.
The information necessary for your stay will be given to you by our receptionist. (Welcome kit, keys, plan, laundry, linen, wifi, tv, cleaning, option, etc.)
1. Applicable Regulations – Legal Regime
This agreement applies within the framework of articles 1709 et seq. of the civil code as well as article L. 324-2 of the tourism code. This is subject to the status of Holiday Villages. Therefore, the
legal provisions relating to residential leases are not applicable, in particular with regard to the maintenance of
places. The customer must therefore take advantage of a tax domiciliation (in a completely other place than the establishment) this which implies that any domiciliation in the residence, privately or professionally, is strictly prohibited.
2. Reservation / Payment / Cancellation
Any reservation confirmation must be guaranteed by a valid bank card, check,
transfer, cash order, holiday voucher. Depending on the price and/or service chosen by the customer, the conditions following specifications apply:
-Nightly and mid-week rate: upon registration, guaranteed by a valid credit card, check,
transfer, cash order, holiday voucher. Payment for the stay upon arrival of the client.
-Long stay (1 week or more): all registration must be accompanied by a deposit payment
corresponding to a minimum of 15% of the total amount of the reservation with a minimum of €50. Due payment balance 7 days before the start of the stay or immediately for any reservation made 7 days before the start stay.
The payment terms for any reservation before the 30th day preceding your stay are: card bank, cash check or money order, holiday voucher.
From the 30th day preceding your stay, you must pay 100% of the amount of your
stay only by credit card.
Any cancellation must be notified to us by registered mail with acknowledgment of receipt, the date of receipt determining the date of cancellation. The latter will serve as the basis for calculating cancellation fees. You will be retained for your stay:
- 30% of the total amount before the 30th day before arrival with a minimum of 100€.
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- 50% of the total amount between 30 days and 15 days before arrival. -
75% of the total amount between 15 days and 3 days before arrival. -
100% of the total amount less than 3 days before arrival or in case of no-show on the day of arrival.
This cancellation may be due to force majeure, we advise you to take out personal cancellation insurance.
– If you indicate on your reservation request, either a wish (choice of an apartment), or an object rental (baby bed) we will do our best to satisfy you within the limits of our possibilities, but this additional service does not does not constitute a contractual guarantee. Failure to satisfy a wish or rental cannot under any circumstances be a reason for cancellation or a pretext for any request for reimbursement or compensation. We remind you that accommodation limited to rental occupants cannot under any circumstances be authorized for a greater number of people. You will be asked for the exact number of people to register and their ages.
3. Arrival Procedure
For all stays, the customer must be able to fulfill the following elements: Complete the arrival
form Submit a copy of a valid identity
document (+ RIB for companies)
Pay the full payment in nightly or mid-week rates on arrival – if the total payment for the stay is not recorded.
Take note of the condition of the premises.
Liability - Late payment: in the event that a third party pays for the occupant's services, the client - occupant will remain personally responsible for said payments. In the specific case where the third party becomes insolvent - the occupying client (if he cannot meet the payments due) will be forced to leave the premises. Payment for all optional services will be required upon presentation of the corresponding invoice.
4. Arrivals – Departures
The keys for your stay are handed over from 4:00 p.m.
The apartments must be vacated on the day of departure no later than 10 a.m. in high season and 11 a.m. in low season.
Any arrival before this time is possible with luggage deposit, but under no circumstances allows access to the apartments unless agreed by reception. All apartments are non-smoking.
The owner offers cleaning during the stay and at the end of the stay on request, pricing from €29. On the day of departure, the accommodation must be left clean and in order; otherwise, the customer will pay the cleaning fee from €29.
5. Laundry – Linen
In the reception building, a washing machine and dryer are available upon purchase of tokens. Laundry will be hung on individual dryers whose height must not exceed one meter and not on wires behind the shelters, provided that they are discreet and do not disturb neighbors. It should never be made from trees or windows. Laundry can also be hung on collective drying racks. All accommodation is equipped with blankets or duvets. The owner provides tenants with bed linen and bath towels on request. See prices at reception.
6. Breakfast
The owner can offer a breakfast service on request. Delivery for individual rentals or in our reception room for groups. Contact us for conditions.
7. Prices
Prices are indicated in euros including tax and displayed on site. They are established according to economic conditions. We reserve the right to modify rental rates in the event of economic or regulatory variations. Prices include the provision of accommodation, water and electricity consumption. They do not include the tourist tax payable on site which varies depending on the municipality. The deposit (for stays longer than 3 nights), i.e. €300, will be requested upon your arrival as a guarantee, it
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will be returned either directly at the end of your stay, or by mail within one month after your departure. Compensation will be withheld for any damage caused and/or poor cleanliness of the accommodation. Optional paid services are not included in the price.
8. Maintenance of Premises Made Available – Access An
inventory and inventory are included in each apartment. The customer takes responsibility for checking its content and reporting any anomaly, missing or damaged elements within 24 hours of arrival. Upon departure, an inventory may be carried out by a representative of the establishment and any discrepancies will be noted and compared to the original inventory and the original inventory. Any damage caused and/or maintenance issues will be billed to the customer. The apartments are made available to the client in a perfect state of maintenance, the client will use them as a “good father”. The establishment reserves the right to enter the (rented) apartments for maintenance, control and/or security reasons.
9. Duration of Stay (Early Departure – Renewal Request)
Renewal request: subject to availability and at the discretion of the establishment, the length of stay can be extended, without obligation to remain in the same apartment, nor at the same price. In the event of an extension of stay accepted and the application of a new price, this will be applicable from the signing of the new agreement corresponding to the new agreed accommodation period.
10. Termination – Refusal to Renew
The agreement will be terminated automatically, without formality or delay, at the end of the date provided for in the agreement and/or in the event of non-performance by the client of one of its obligations or in the case of behavior not respecting the internal regulations and/or harmful to the well-being and comfort of other occupants. Under these conditions, the customer will immediately leave the premises and otherwise will be expelled, if necessary, as part of a procedure initiated against him.
11. Status – Responsibilities
As this agreement is subject to the status of tourist residences, the provisions of articles 1952 et seq. of the civil code, relating to hoteliers, are not applicable. The establishment cannot be held responsible in the event of theft or damage to customers' personal belongings in the apartments (provided with individual safes) – This framework of responsibilities also extends to the premises.
common.
Our customers attest to having been informed that Domaine Aigoual Cévennes is committed to respecting the measures decreed by the government to curb the spread of the epidemic/pandemic throughout the health crisis.
Wishing to freely rent accommodation, they recognize and admit that despite the implementation of these means, Domaine Aigoual Cévennes cannot guarantee total protection against exposure and/or contamination following an epidemic/pandemic.
Our customers undertake to take all necessary precautions to protect their health and that of other people present within the holiday village, in particular by respecting barrier gestures: -Wash your hands regularly.
-Cough and sneeze into your elbow or a tissue.
-Use a single-use tissue and throw it away.
-Greet without shaking hands, avoid hugs.
They undertake to respect the mandatory protection measures as well as the protection measures recommended by the government.
12. Animals – Parking
Animals are accepted in the area. Dogs and other animals should never be left free. They must not be left at the Domaine, even locked up, in the absence of their master who is civilly responsible. They must wear a collar with the name of their owners who must have insured and vaccinated them, hold an up-to-date vaccination certificate at the Domaine and they must take care to prevent or clean any possible dirt.
- Animals are strictly prohibited from using and accessing the toilets.
- Any naughty animal must be muzzled.
- Category 1 and 2 guard and defense dogs, covered by the decree of April 27, 1999 taken for application
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of article 211-1 of the rural code, are strictly prohibited within the grounds of Domaine Aigoual Cévennes. Two private car parks are at your disposal near the residence.
13. Election of Domicile
In the event of a dispute, the parties recognize that the competent jurisdiction will be that of the establishment.
14. Leisure
- The information relating to activities as presented in the external or nearby services paragraphs is only mentioned for INDICATIVE purposes. These activities can be practiced, for an additional fee, at the resort, nearby or at the residence.
- In the event that low and mid season reservations are insufficient, Domaine Aigoual Cévennes reserves the right not to operate the ancillary services: swimming pool, club, etc.
- Complaints: Customers must report any complaints they may have during the duration of their stay to the establishment's reception. Failing this, the stay will be, by express agreement, considered to have taken place under conditions consistent with the contract. All complaints made after the stay will not be taken into consideration. The residence does not make any reimbursements on site.
- No violent or embarrassing games can be organized within the premises of the establishment. As the games and the swimming pool are not supervised, the management declines all responsibility for any accidents which may occur.
- Swimming pool: see internal swimming pool regulations.
15. Outfit and Appearance of Facilities
Everyone is required to refrain from any action that could harm the cleanliness, hygiene and appearance of the grounds. Good behavior is required of everyone. Any attack on good morals through indecent dress will result in the immediate exclusion of the offender, without prejudice to possible public action. Tendentious attitudes, words or songs are prohibited, as are all political, religious or other propaganda or public discussions, without any limitation or restriction. All organizations or meetings of associations of any nature are formally prohibited under penalty of immediate expulsion of offenders. It is prohibited to throw polluted water onto the ground or into the gutters. Users must empty wastewater into the facilities provided for this purpose.
Household waste, waste of all kinds, and papers must be deposited in the trash rooms provided for this purpose, respecting selective sorting.
The trash cans located throughout the village are exclusively reserved for small papers, candy, ice cream, etc. and animal droppings that have been collected by their owner. Recalling this basic rule of civics may seem superfluous but in view of certain behaviors of vacationers and residents it turns out to be essential.
Sanitary facilities must be kept clean at all times by users. They must under no circumstances be used regularly, as is customary in a tourist residence of this standing. Parents must accompany children under ten years old in common buildings. Parents will be responsible for the safety of their children and any accidents they may cause.
Floral plantings and decorations must be respected. It is forbidden to drive nails into trees and pick flowers. All exterior developments and decorations other than flower beds are prohibited.
The particular connection of electrical installations is prohibited outside of the general installations provided.
16. Security
Fire - Open fires (wood, coal, etc.) and cigarette throwing are strictly prohibited. Stoves must be kept in perfect working order, they must not be used in a tent or near a car. In the event of a fire, notify management immediately. If you cannot reach someone, call for help from a cell phone or telephone box. A first aid kit is available at the reception desk.
Theft - Although security is provided, users are invited to take the usual precautions to safeguard their equipment. SAS Domaine Aigoual Cévennes cannot be held responsible for thefts within the Domaine or in the car parks. Users remain responsible for their own installation. Immediately report to the person in charge the presence of any suspicious person on the premises.
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Epidemic - No person can stay on the Camp if they are suffering from a contagious disease. It must be evacuated as soon as possible.
17. Order and dress
The management is responsible for the order and good maintenance of the Domaine. All serious disputes between users not covered by legal provisions and only concerning questions relating to the community, must be reported and submitted to management, the only one capable of resolving them. Complaints will only be taken into consideration if they are made in writing, signed, dated, as precise as possible, and relate to relatively recent facts.
18. Entertainment Hours
Every year, from 01.07 to 31.08, the schedule of evening entertainment is displayed at reception. They end at 11:00 p.m., silence must then occur quickly and be respected by everyone.
19. Outside Guests
Domaine Aigoual Cévennes is a private domain reserved for its customers. Any request to invite “outside” people must be sent to reception, who will issue, if agreed, a visit voucher. Under no circumstances will guests be able to benefit from the residence's activities.
20. Internal Regulations Disturbances and Nuisances
Disturbances and nuisances: each tenant in title is responsible for disturbances and nuisances caused by people staying in the rental. When a resident disturbs or causes nuisance to other residents or interferes with the integrity of the facilities, his or her stay may be terminated immediately and without compensation, without prejudice to any requests for compensation that Domaine Aigoual Cévennes and third parties may make. worth to his
against.