GENERAL AND SPECIAL CONDITIONS OF SALE
PREAMBLE:
The following General Terms and Conditions of Sale apply between the undersigned parties:
- SARL BEPHALCO, trading under the commercial name Camping Au Gré des Vents, with its registered office at 2 chemin de Bogeais - 56220 Rochefort-en-Terre, registered with the Vannes RCS under number B 441 264 041, hereinafter referred to as: the Camping / Service Provider.
- And, the contracting party hereinafter referred to as: the Client / Camper.
ARTICLE 1: APPLICATION OF THE GENERAL TERMS AND CONDITIONS OF SALE
These General Terms and Conditions of Sale apply, without any restriction or reservation, to all bookings for accommodation or pitches at the campsite, made by the Client via the website www.campingaugredesvents.com, by telephone, postal or electronic mail (email), or at any other location where the Service Provider markets its services.
The Client is required to read these terms before placing an order. The choice and purchase of a service are solely the Client's responsibility.
These General Terms and Conditions of Sale exclude all other conditions of the Service Provider, including those applicable for other sales channels of the services.
These terms are provided to the Client together with the contract to allow them to make a reservation, and are accessible at any time on the website. In case of any discrepancy, they shall prevail over any other version or contractual document. The version applicable to the Client is the one in force on the website or provided by the Service Provider at the time the Client places the order.
Unless proven otherwise, the data recorded in the Service Provider's computer system constitutes proof of all transactions made with the Client.
Any reservation implies the Client's full and unconditional acceptance of these terms and the applicable rates.
ARTICLE 2: RESERVATIONS
The Client selects the services they wish to order on the website or fills in the contract provided by the Service Provider.
It is the Client's responsibility to verify the accuracy of the reservation and immediately inform the Service Provider of any errors. The reservation will only be considered final once the deposit has been received and the Service Provider has sent the Client a confirmation of acceptance of the order, either by email or post.
Any order placed on the website constitutes the formation of a distance contract between the Client and the Service Provider. Each order is nominative and may not be transferred.
ARTICLE 3: RENTAL OF MOBILE HOMES, LODGES, AND CHALETS
3.1. General Terms
The price includes the full stay for the persons registered in the reservation (the number of participants cannot exceed the maximum capacity of the accommodation).
In case of incorrect declaration by the hirer, the lessor may cancel the contract, and the sums paid will be retained.
An inventory of the premises, furniture, equipment, and dishes will be carried out upon the departure of each guest. The guest is required to check this inventory on the day of arrival and report any discrepancies.
Rentals are available from 3:00 PM on the day of arrival and must be vacated by 10:00 AM on the day of departure (times may be modified for groups). Any extension of this period may result in an additional night's charge at the public rate.
3.2. Payment Terms
The payment conditions for this contract are as follows:
A deposit of 30% of the total price of the stay is required at the time of reservation (excluding tourist tax).
The balance of the stay must be paid 30 days before the start of the service, otherwise, the reservation will be cancelled (excluding tourist tax).
If the booking is made less than 30 days before arrival, the stay must be paid in full at the time of booking.
A late payment fee of 1.5% of the outstanding amount will be applied for each month of delay.
These payments are considered as advance payments against the total price owed by the Client.
3.3. Cancellation Policy
As billing is based on the reserved services, the Client is invited to pay close attention to the cancellation policy outlined below:
In case of cancellation: if notified more than 31 days before arrival, the deposit will be refunded.
If cancellation is notified less than 31 days before the start of the stay, 100% of the total price will be owed to the Camping.
These conditions are modified if cancellation insurance is purchased.
3.4. Security Deposit
For accommodation rentals, a security deposit of €300 to €350 is required from the Client on the day the keys are handed over. This deposit will be returned at the end of the stay, subject to any deductions for damages (e.g., deterioration of property or unsatisfactory cleanliness). This security deposit does not limit the Client's liability.
ARTICLE 4: CAMPSITE PITCH RENTAL
4.1. General Terms
The camping day begins at 2:00 PM and ends at 12:00 PM the following day. Any reservation will be accompanied by a deposit, which will be deducted from the total price of the stay.
Reservations are for fixed dates; any delay of more than 24 hours, if not notified, will result in the cancellation of the reservation and the loss of the deposit.
4.2. Payment Terms
The payment conditions for this contract are as follows:
A deposit of 30% of the total price of the stay is required at the time of reservation. This deposit is considered as an advance payment against the total price owed by the Client.
The balance of 70% is due on the day of arrival.
A late payment fee of 1.5% of the outstanding amount will be applied for each month of delay.
4.3. Cancellation Policy
As billing is based on the reserved services, the Client is invited to pay close attention to the cancellation policy outlined below:
In case of cancellation: if notified more than 31 days before arrival, the deposit will be refunded; if less than 31 days, it will be retained by the campsite.
In case of no-show: the establishment will retain the deposit.
These conditions are modified if cancellation insurance is purchased.
ARTICLE 5: CLIENT'S OBLIGATIONS
5.1. Public Liability Insurance – Damage – Breakage – Theft
The Client staying in a pitch or accommodation must be covered by public liability insurance. A certificate of insurance may be requested from the Client before the start of the service.
The Client must ensure the safekeeping of any goods and equipment brought by themselves or participants. It is recommended that the Client take out specific insurance if bringing large or valuable items, as the campsite will not be liable for damage or theft of such items.
The Camper is responsible for any damage caused by themselves or their guests (including damage caused by participants or guests) and agrees to bear the cost of any repairs required due to damage to the premises.
5.2. Internal Rules
An internal regulation is displayed at the entrance of the campsite and at the reception. The Client is required to familiarise themselves with and comply with these rules.
ARTICLE 6: PETS
Pets are allowed (2 per rental/pitch), provided they are kept on a leash, identified, and vaccinated, with proof of vaccination presented upon arrival. Pets must not be left alone on the pitch or in the accommodation. They are not allowed in the sanitary facilities.
ARTICLE 7: MINORS
Minors not accompanied by a legal adult guardian are not allowed.
ARTICLE 8: VISITORS
The Camper may receive visitors at their pitch/accommodation. Visitors must report to reception with the Camper. Once authorised by the campsite manager or their representative, visitors are under the responsibility of the Camper hosting them. If admitted, the Camper is required to pay the applicable visitor fee. Visitors are not allowed access to the swimming pool, and visitor vehicles are prohibited within the campsite; they must be parked in the designated car park at the entrance.
ARTICLE 9: DELAY, INTERRUPTION OR CANCELLATION OF STAY BY THE CLIENT
The Client must inform the campsite of any potential delay in their arrival to ensure that the booking is maintained. If the Service Provider does not hear from the Client within 24 hours of the expected arrival date, it reserves the right to reallocate the accommodation.
9.1 Modification
If the dates or number of participants are modified, the Service Provider will make reasonable efforts to accommodate the changes, subject to availability, and may charge additional fees. However, the Service Provider cannot guarantee the availability of the original accommodation or dates, and additional charges may apply.
Any request to shorten the stay will be considered by the Service Provider as a partial cancellation, and the consequences will be governed by Articles 3.3 and 4.3.
9.2 Interruption
An early departure will not entitle the Client to any refund from the Service Provider.
ARTICLE 10: RATES & TOURIST TAX
The services offered by the Service Provider are provided at the rates in force on the website or any other communication materials at the time of the Client's order. Prices are expressed in Euros, exclusive and inclusive of tax. The prices take into account any reductions that may be granted by the Service Provider.
These rates are fixed and non-negotiable during their period of validity. After this period, the offer expires, and the Service Provider is no longer bound by the quoted prices.
They may be modified in case of legislative changes and/or price variations, such as VAT rate changes or new taxes, etc.
The tourist tax, collected on behalf of the local community, is not included in the prices. It is charged per person per night and is payable when the service is paid for. The amount of this tax is indicated separately on the invoice.
ARTICLE 11: CANCELLATION INSURANCE
Choose Neat Camping cancellation insurance and ensure a worry-free stay. Our cancellation insurance (optional) guarantees a partial refund of your stay in case of an unexpected event before your arrival, and also covers you in case of stay interruption, vehicle replacement, veterinary costs, etc.
ARTICLE 12: PAYMENT IN 4 INSTALLMENTS BY CREDIT CARD WITH OUR PARTNER FLOA
Our financial partner FLOA offers payment solutions for your goods and/or services purchases, in 4 installments by credit card. These payment solutions are reserved for individuals (major legal entities) residing in France and holding a Visa or MasterCard credit card with a validity date corresponding to the repayment period. FLOA (RCS Bordeaux 434 130 423) is located at Immeuble G7 – 71 Rue Lucien Faure, Bordeaux (33300), subject to the control of the Autorité de Contrôle Prudentiel et de Résolution (ACPR).
FLOA reserves the right to accept or refuse your financing request, and you have a legal withdrawal period of 14 days. For more information, visit www.floabank.fr/conditions-generales-paiement-plusieurs-fois.
ARTICLE 13: IMAGE RIGHTS
During your stay at the campsite, you may be photographed or filmed for the creation and production of our communication materials. You may object to this in writing at reception upon your arrival.
ARTICLE 14: RECOMMENDATION
The Client agrees to invite only individuals whose behaviour will not cause harm to the campsite. They also agree that no commercial or illegal activity will be conducted on the premises. In such cases, the campsite reserves the right to intervene if necessary.
The Client agrees to ensure that participants and their guests adhere to all campsite rules, including, but not limited to, the prohibition of smoking in accommodation and common areas (such as toilets, swimming pools, and the Bar-Snack area).
ARTICLE 15: FORCE MAJEURE
The campsite may be released from its obligations, suspend their performance, or propose a rescheduled event if it is unable to fulfill them due to the occurrence of an exceptional event or force majeure, such as the total or partial destruction of the campsite, etc.
ARTICLE 16: WITHDRAWAL
Under Article L121-21-8 of Law 2014-344 of the Consumer Code, all services and performances offered by the campsite are exempt from the withdrawal right provided under Articles L121-20 et seq. of the Consumer Code. Consequently, accommodation and leisure services contracted are exclusively subject to the cancellation conditions of this contract.
ARTICLE 17: PERSONAL DATA
Camping au Gré des Vents is committed to ensuring a high level of protection for the personal data of its clients and others whose personal data it processes. The information you provide will be analysed and used for booking and purchasing purposes (service provision, specific services, and products), as well as for prospecting, loyalty, promotion, commercial information, and satisfaction surveys. You have the right to access, modify, correct, and delete your personal data as per the provisions of Law No. 78-17 of January 6, 1978, relating to data processing, files, and freedoms. To exercise these rights, please contact the site manager by mail at: Camping Au Gré des Vents – 2 Chemin de Bogeais – 56220 Rochefort en Terre.
ARTICLE 18: INTELLECTUAL PROPERTY
The content of the website www.campingaugredesvents.com is the property of the service provider and its partners and is protected by French and international intellectual property laws. Any reproduction, distribution, or use of this content, in whole or in part, is strictly prohibited and may constitute an infringement. Additionally, the Service Provider retains all intellectual property rights to any photographs, presentations, studies, drawings, models, prototypes, etc., created (even at the Client's request) for the provision of services to the Client. The Client is prohibited from reproducing or exploiting these studies, drawings, models, and prototypes, without the express, written, and prior consent of the Service Provider, who may condition this on financial compensation. The same applies to names, logos, or any graphic representation or text belonging to or used by the Service Provider.
ARTICLE 19: APPLICABLE LAW – LANGUAGE
These General Terms and Conditions of Sale and the transactions arising therefrom are governed by and subject to French law. They are written in French. If translated into one or more foreign languages, the French text will prevail in the event of a dispute.
ARTICLE 20: COMPLAINTS AND DISPUTES
Any complaint regarding non-compliance with the services relative to the contractual commitments can be submitted by mail or email within 15 days of the invoice date.
If the response is unsatisfactory, you can contact CM2C mediation after one month following the submission of your complaint by mail or email. You can submit a file online on the website www.cm2c.net or by post: CM2C – 14 rue Saint Jean – 75017 Paris.
Dear customers, as these details are necessary to avoid any misunderstanding, we thank you for your trust and hope that your next holiday will leave you with the best memories.
UPDATED 01/01/2024
