GENERAL TERMS AND CONDITIONS OF SALE
Booking of accommodation or “tourism” pitches by individuals
Contact details of the Service Provider:
• GLAMPING SAINTE SUZANNE – SARL BLANC LIBELLULE – RCS LAVAL 843 371 840
• 760 rue de Saulges – 53270 SAINTE SUZANNE ET CHAMMES
• contact@glamping-saintesuzanne.fr – 02 43 10 49 60 – www.glamping-saintesuzanne.fr
DEFINITIONS:
ORDER or RESERVATION or RENTAL: Purchase of Services.
SERVICES: seasonal rental of accommodation or bare “tourism” pitches.
ACCOMMODATION: Tent, caravan, mobile leisure residence and light leisure accommodation.
ARTICLE 1 – SCOPE OF APPLICATION
These General Terms and Conditions of Sale apply, without restriction or reservation, to any rental of accommodation or bare pitch on the GLAMPING SAINTE SUZANNE campsite, operated by SARL BLANC LIBELLULE ('the Service Provider'), to non-professional customers (Customers or the Customer), on its website www.glamping-saintesuzanne.fr or by telephone, post or email, or in a place where the Service Provider markets the Services. They do not apply to pitch rentals intended to accommodate mobile leisure residences (mobile homes) which are the subject of a leisure contract.
The main characteristics of the Services are presented on the website www.glamping-saintesuzanne.fr or on written media - paper or electronic - in the event of a reservation by a means other than a remote order.
The Customer is required to read them before placing any order. The choice and purchase of a Service is the sole responsibility of the Customer.
These General Terms and Conditions of Sale apply to the exclusion of all other conditions of the Service Provider, and in particular those applicable to other marketing channels for the Services.
These General Terms and Conditions of Sale are accessible at any time on the website and will prevail, where applicable, over any other version or any other contractual document. The version applicable to the Customer is the one in force on the website or communicated by the Service Provider on the date the Order is placed by the Customer.
Unless proven otherwise, the data recorded in the Service Provider's computer system constitutes proof of all transactions concluded with the Customer. Under the conditions defined by the Data Protection Act and the European Data Protection Regulation, the Customer has, at any time, a right of access, rectification, and opposition if the processing is not essential to the execution of the order and the stay as well as their consequences, to all of his personal data by writing, by mail and providing proof of identity, to contact@glamping-saintesuzanne.fr.
The Customer declares to have read these General Conditions of Sale and to have accepted them either by checking the box provided for this purpose before implementing the online Order procedure, as well as the general conditions of use of the website www.glamping-saintesuzanne.fr, or, in the case of a reservation outside the Internet, by any other appropriate means.
ARTICLE 2 – RESERVATIONS
The Customer selects on the site or provides information on any document sent by the Service Provider the services he wishes to order, then pays the deposit requested when placing the Order.
It is the Customer's responsibility to check the accuracy of the Order and to immediately report any errors to the Service Provider. The Order will only be considered final after the Service Provider has sent the Customer confirmation of acceptance of the Order by email.
Any Order placed on the website www.glamping-saintesuzanne.fr constitutes the formation of a contract concluded remotely between the Customer and the Service Provider.
Any Order is nominative and may not, under any circumstances, be transferred.
ARTICLE 3 – PRICES
The Services offered by the Service Provider are provided at the prices in effect on the website www.glamping-saintesuzanne.fr, or on any information medium of the Service Provider, when the order is placed by the Customer. Prices are expressed in Euros, including VAT.
The prices take into account any reductions that may be granted by the Service Provider on the website www.glamping-saintesuzanne.fr or on any information or communication medium.
These prices are firm and not subject to revision during their period of validity, as indicated on the website www.glamping-saintesuzanne.fr, in the email or in the written proposal sent to the Customer. Beyond this period of validity, the offer is void and the Service Provider is no longer bound by the prices.
They do not include processing, management and eco-participation fees, which are charged in addition, under the conditions indicated on the website www.glamping-saintesuzanne.fr or in s the information (mail, email, etc.) previously communicated to the Customer, and calculated prior to placing the Order.
The payment requested from the Customer corresponds to the total amount of the purchase, including these costs.
An invoice is drawn up by the Seller and given to the Customer at the latest at the time of payment of the balance of the price.
TOURIST TAX
The tourist tax, collected on behalf of the Coëvrons community of communes, is not included in the prices. Its amount is determined per adult and per day and varies depending on the destinations. It must be paid when paying for the Service and appears separately on the invoice.
APPLICATION FEES
Depending on the type of accommodation or pitch and the duration and period of the stay, application fees are applied, as indicated in the Service Provider's prices, displayed on the website www.glamping-saintesuzanne.fr and on the notice boards at the campsite reception.
ECO-PARTICIPATION
An eco-participation of €0.25 per day and per person is applied for any participant in a stay at GLAMPING SAINTE SUZANNE.
ARTICLE 4 – PAYMENT TERMS
4.1. DEPOSIT
The amounts paid in advance are deposits. They constitute an advance on the total price owed by the Customer.
A deposit corresponding to 25% of the total price of the provision of the Services ordered is required when the order is placed by the Customer. It must be paid upon receipt of the final rental contract and attached to the copy to be returned. It will be deducted from the total amount of the order.
It cannot be refunded by the Service Provider due to cancellation by the Customer.
The balance of the stay must be paid in full 30 days before the arrival date (otherwise this rental will be cancelled).
4.2. PAYMENTS
Payments made by the Customer will only be considered final after actual collection of the amounts owed by the Service Provider.
Late payment will result in the immediate payment of all amounts owed by the Customer, without prejudice to any other action that the Service Provider would be entitled to take, in this respect, against the Customer.
4.3. NON-COMPLIANCE WITH PAYMENT TERMS
In addition, the Service Provider reserves the right, in the event of non-compliance with the payment terms set out above, to suspend or cancel the provision of the Services ordered by the Customer and/or to suspend the execution of its obligations after formal notice has remained without effect.
ARTICLE 5 – PROVISION OF SERVICES
5.1. PROVISION AND USE OF SERVICES
The pitch may be occupied from 12 noon on the day of arrival and must be vacated by 11 a.m. on the day of departure.
The accommodation may be occupied from 4 p.m. on the day of arrival and must be vacated by 10 a.m. on the day of departure.
The balance of the stay must be paid in full 30 days before the date of arrival (otherwise this rental will be cancelled).
The accommodation and pitches are intended for a specific number of occupants for the rental and may not under any circumstances be occupied by a greater number of people.
The accommodation and pitches will be returned in the same state of cleanliness as upon delivery. Failing this, the tenant will have to pay a fixed sum of €80 for cleaning. Any damage to the accommodation or its accessories will result in immediate repairs at the tenant's expense. The inventory report at the end of the rental must be strictly identical to that at the start of the rental.
5.2. SECURITY DEPOSIT
For accommodation rentals, a security deposit of €200 is required from the Client on the day the keys are handed over and is returned to them on the day the rental ends, subject to any deduction of repair costs.
This deposit does not constitute a limit on liability.
ARTICLE 6 – DELAY, INTERRUPTION OR CANCELLATION OF STAY BY THE CLIENT
No reduction will be granted in the event of a late arrival, early departure or change in the number of people (whether for all or part of the planned stay).
6.1. MODIFICATION
In the event of a change in dates or number of people, the Service Provider will endeavour to accept requests for date changes as far as possible, subject to availability, and without prejudice to any additional costs; In all cases, this is simply an obligation of means, as the Service Provider cannot guarantee the availability of a location or accommodation, or another date; a price supplement may be requested in these cases.
Any request to reduce the length of the stay will be considered by the Service Provider as a partial cancellation, the consequences of which are governed by Article 6.3.
6.2. INTERRUPTION
An early departure will not give rise to any reimbursement from the Service Provider.
6.3. CANCELLATION
In case of s cancellation of the Reservation by the Customer after its acceptance by the Service Provider before the scheduled date of the reserved Rental, for any reason other than force majeure, the deposit paid at the time of the Reservation, as defined in Article 4 - PAYMENT CONDITIONS of these General Terms and Conditions of Sale will be automatically acquired by the Service Provider, as compensation, and may not give rise to any reimbursement.
In all cases of cancellation, the processing and management fees (Article 3) will remain acquired by the Service Provider.
6.4. CANCELLATION IN THE EVENT OF A PANDEMIC
6.4.1. In the event of total or partial closure of the establishment during the dates of the reserved stay (which is considered to be a measure of total or partial prohibition of reception of the public, to the extent that the Customer is directly concerned by the application of this measure) decided by the public authorities, and which is not attributable to the Service Provider, the sums paid in advance by the Customer for the reservation of the stay will be subject to a refund within 30 days.
However, the Service Provider may not be required to pay additional compensation beyond this refund of the sums already paid for the reservation of the stay.
6.4.2. By way of derogation from the provisions of Article 6.3 CANCELLATION, any cancellation of the stay duly justified by the fact that the Customer would be affected by COVID 19 (infection) or another infection considered to be part of a pandemic, or would be identified as a contact case, and that this situation would call into question his participation in the stay on the scheduled dates will give rise to the issue of a non-refundable credit note valid for 12 months.
Any processing and management fees as provided for in the general conditions will remain the property of the Service Provider. In all cases, the Customer must imperatively provide proof of the event making him eligible for this right to cancellation.
6.4.3. By way of derogation from the provisions of Article 6.3 CANCELLATION, in the event that the Customer is forced to cancel the stay in full due to government measures preventing participants from traveling (general or local lockdown, travel ban, border closures), even though the campsite is able to fulfill its obligation and accommodate Customers, the Service Provider will issue a credit note corresponding to the amounts paid by the Customer, less processing and management fees (Article 3) which will remain the property of the Service Provider. This credit note, which is non-refundable and non-transferable, will be valid for 12 months.
6.4.4 - In the event that the Customer takes out specific insurance covering the risks listed in Article 6.4.2 or Article 6.4.3, the insurance compensation received by the Customer will be deducted from the amount of the credit note, referred to in Articles 6.4.2 or 6.4.3.
ARTICLE 7 – CUSTOMER OBLIGATIONS
7.1. CIVIL LIABILITY INSURANCE
The Customer accommodated on a pitch or in accommodation must be insured for civil liability. A certificate of insurance may be requested from the Customer before the start of the service.
7.2. ANIMALS
Pets are only accepted on pitches, except for 1st and 2nd category dogs, under the responsibility of their owners. An up-to-date vaccination record must be provided upon arrival. They are accepted for the packages available from the Service Provider and payable on site.
7.3. INTERNAL RULES
Internal rules are displayed at the entrance to the establishment and at reception. The Customer is required to read and respect them. They are available upon request.
ARTICLE 8 – OBLIGATIONS OF THE SERVICE PROVIDER - WARRANTY
The Service Provider guarantees the Customer, in accordance with the legal provisions and without additional payment, against any lack of conformity or hidden defect, arising from a design or performance defect of the Services ordered.
In order to assert its rights, the Customer must inform the Service Provider, in writing, of the existence of defects or lack of conformity within a maximum period of 12 hours from the provision of the Services.
The Service Provider will reimburse or rectify or have rectified (to the extent possible) the services deemed defective as soon as possible and at the latest within 3 days following the discovery, by the Service Provider, of the defect or defect. The reimbursement will be made by credit to the Customer's bank account or by bank check addressed to the Customer.
The Service Provider's guarantee is limited to the reimbursement of the Services actually paid by the Customer. The Service Provider may not be held liable or in default for any delay or non-performance resulting from the occurrence of a case of force majeure usually recognized by French case law.
The Services provided through the Service Provider's website www.glamping-saintesuzanne.fr are t comply with the regulations in force in France.
ARTICLE 9 – RIGHT OF WITHDRAWAL
Activities related to the organization and sale of stays or excursions on a specific date or at a specified period are not subject to the withdrawal period applicable to distance and off-premises sales, in accordance with the provisions of Article L221-28 of the Consumer Code.
ARTICLE 10 – PROTECTION OF PERSONAL DATA
The Service Provider, the drafter hereof, implements personal data processing operations that have as their legal basis:
● Either the legitimate interest pursued by the Service Provider when it pursues the following purposes:
- prospecting
- management of the relationship with its customers and prospects,
- organization, registration and invitation to Service Provider events,
- processing, execution, prospecting, production, management, monitoring of customer requests and files,
- drafting of documents on behalf of its customers.
● Or compliance with legal and regulatory obligations when it implements processing operations for the purpose of:
- prevention of money laundering and terrorist financing and the fight against corruption,
- invoicing,
- accounting.
The Service Provider only keeps the data for the duration necessary for the operations for which they were collected and in compliance with the regulations in force.
In this regard, customer data is kept for the duration of the contractual relationship plus 3 years for the purposes of animation and prospecting, without prejudice to retention obligations or limitation periods.
In terms of preventing money laundering and terrorist financing, the data is kept for 5 years after the end of the relationship with the Service Provider. In terms of accounting, it is kept for 10 years from the end of the accounting year.
Prospect data is kept for a period of 3 years if no participation or registration for the Service Provider's events has taken place.
The data processed is intended for the Service Provider's authorized persons.
Under the conditions defined by the Data Protection Act and the European Data Protection Regulation, individuals have the right to access, rectify, query, limit, port and delete data concerning them.
The individuals concerned by the processing implemented also have the right to object at any time, for reasons relating to their particular situation, to the processing of personal data based on the legitimate interest of the Service Provider, as well as the right to object to commercial prospecting.
They also have the right to define general and specific guidelines defining the manner in which they intend the rights mentioned above to be exercised after their death
- by email to the following address: Email address
- or by post to the following address: Last name, first name Company name Postal address accompanied by a copy of a signed identity document.
The individuals concerned have the right to lodge a complaint with the CNIL.
ARTICLE 11 – INTELLECTUAL PROPERTY
The content of the website www.glamping-saintesuzanne.fr is the property of the Service Provider and its partners and is protected by French and international laws relating to intellectual property.
Any reproduction, distribution, total or partial use of this content is strictly prohibited and may constitute an infringement.
In addition, the Service Provider remains the owner of all intellectual property rights to the photographs, presentations, studies, drawings, models, prototypes, etc., produced (even at the request of the Client) for the purpose of providing the Services to the Client. The Client therefore prohibits any reproduction or exploitation of said studies, drawings, models and prototypes, etc., without the express, written and prior authorization of the Service Provider, which may make it conditional on financial compensation.
The same applies to the names, logos or more broadly any graphic representation or text belonging to the Service Provider or used and distributed by it.
ARTICLE 12 – APPLICABLE LAW - LANGUAGE
These General Terms and Conditions of Sale and the transactions resulting from them are governed by and subject to French law.
These General Terms and Conditions of Sale are written in French. In the event that they are translated into one or more foreign languages, only the French text shall be authentic in the event of a dispute.
ARTICLE 13 – DISPUTES
All disputes to which the purchase and sale transactions concluded pursuant to these general terms and conditions of sale may give rise, concerning their validity, interpretation, and executing, their termination, their consequences and their consequences and which could not have been resolved between the Service Provider and the Customer will be submitted to the competent courts under the conditions of common law.
The Customer is informed that he may in any event resort, in the event of a dispute, to a conventional mediation procedure or to any other alternative method of dispute resolution.
In particular, he may have recourse free of charge to the Consumer Mediator.
ARTICLE 14 – PRE-CONTRACTUAL INFORMATION - CUSTOMER ACCEPTANCE
The Customer acknowledges having received, prior to placing his Order, in a legible and comprehensible manner, these General Terms and Conditions of Sale and all the information and details referred to in Articles L 111-1 to L111-7 of the Consumer Code, in addition to the information required pursuant to the decree of 22 October 2008 relating to the prior information of the consumer on the characteristics of rental accommodation in outdoor hotels and in particular:
- the essential characteristics of the Services, taking into account the communication medium used and the Services concerned;
- the price of the Services and additional costs;
- information relating to the identity of the Service Provider, its postal, telephone and electronic contact details, and its activities, if they are not apparent from the context;
- information relating to legal and contractual guarantees and their terms of implementation; the functionalities of the digital content and, where applicable, its interoperability;
- the possibility of resorting to conventional mediation in the event of a dispute;
- information relating to the terms of termination and other important contractual conditions.
The fact for a natural person (or legal entity) to order on the website www.glamping-saintesuzanne.fr implies full adherence and acceptance of these General Terms and Conditions of Sale, which is expressly acknowledged by the Customer, who waives, in particular, the right to rely on any contradictory document, which would be unenforceable against the Service Provider.
