TERMS OF SALES
Reservation of accommodation or tourism locations by individuals
Contact details of the Service Provider:
• Camping Sites et Paysages LE VENTOULOU - Nathalie GARENI and Frédéric HOBBE, SAS HIRUENA - SIRET N °: 791 890 551 00017
• 208 route de Mayrinhac - 46500 THEGRA - FRANCE,
• Telephone: +33 5 65 33 67 01 - Email: contact@leventoulou.com - Website: www.camping-leventoulou.com
DEFINITIONS:
ORDER or RESERVATION or RENTAL: Purchase of Services.
SERVICES: seasonal rental of accommodation or tourism bare pitches.
ACCOMMODATION: Tent, caravan, mobile leisure residence and light leisure accommodation.
ARTICLE 1 - SCOPE OF APPLICATION
These General Terms and Conditions of Sale apply, without restriction or reservation, to any rental of accommodation or bare pitches on the Sites et Paysages LE VENTOULOU campsite, operated by Nathalie GARENI and Frédéric HOBBE ('the Service Provider') , to non-professional customers (“The Customers” or “the Customer”), on its website www.camping-leventoulou.com or by telephone, post or electronic mail (emails), or in a place where the Service Provider markets the Services . They do not apply to site rentals intended to accommodate leisure mobile homes (mobile homes) which are the subject of a leisure contract.
The main characteristics of the Services are presented on the website www.camping-leventoulou.com or in written form - paper or electronic - in the event of a reservation by means other than a remote control.
The Customer is required to read it before placing an order. The choice and purchase of a Service is the sole responsibility of the Customer.
These General Conditions of Sale apply to the exclusion of all other conditions of the Service Provider, and in particular those applicable to other marketing channels for the Services.
These General Conditions of Sale are accessible at any time on the website and will prevail, where applicable, over any other version or any other contractual document. The version applicable to the Customer is the one in force on the website or communicated by the Service Provider on the date on which the Customer places the Order.
Unless proven otherwise, the data recorded in the IT system of the Service Provider constitutes proof of all transactions concluded with the Customer.
Under the conditions defined by the Data Protection Act and the European data protection regulations, the Customer has, at any time, a right of access, rectification, and opposition if the processing is not essential for the execution of the order and the stay as well as their consequences, to all of his personal data by writing, by mail and justifying his identity, to:
Camping Sites and Landscapes LE VENTOULOU - Lieu-dit Le Ventoulou - 46500 Thégra
The Customer declares to have read these General Conditions of Sale and to have accepted them either by checking the box provided for this purpose before implementing the online Ordering procedure, as well as the general conditions of use of the website www .camping-leventoulou.com, or, in the event of a reservation outside the Internet, by any other appropriate means.
ARTICLE 2 - RESERVATIONS
The Customer selects on the site or provides information on any document sent by the Service Provider the services he wishes to order.
Upon receipt by the Service Provider of an order (location or rental), a confirmation is sent to the Customer by email or post as soon as payment of the deposit is effective.
It is the Customer's responsibility to verify the accuracy of the Order and to immediately report any errors to the Service Provider. The Order will only be considered final after sending the Customer confirmation of the acceptance of the Order by the Service Provider, by email or post, or by signing the contract in the event of a reservation directly at the premises where the Provider markets the Services.
Any Order placed on the website www.camping-leventoulou.com constitutes the formation of a contract concluded at a distance between the Customer and the Service Provider.
All Orders are nominative and cannot, under any circumstances, be transferred.
ARTICLE 3 - PRICES
The Services offered by the Service Provider are provided at the rates in effect on the website www.camping-leventoulou.com, or on any information medium of the Service Provider, when the Customer places the order. The prices are expressed in Euros, HT and TTC.
The prices take into account any reductions that may be granted by the Service Provider on the website www.camping-leventoulou.com or on any information or communication medium.
These prices are firm and not revisable during their period of validity, as indicated on the website www.camping-leventoulou.com, in the email or in the written proposal sent to the Client. Beyond this period of validity, the offer lapses and the Service Provider is no longer bound by the prices.
They do not include the processing and management costs, which are invoiced in addition, under the conditions indicated on the website www.camping-leventoulou.com or in the information (letter, email, etc.) communicated to the Customer beforehand. , and calculated prior to placing the Order.
The payment requested from the Customer corresponds to the total amount of the purchase, including these costs.
An invoice is drawn up by the Seller and given to the Customer at the latest at the time of payment of the balance of the price.
3.1. TOURIST TAX
The tourist tax, collected on behalf of the municipality / community of municipalities, is not included in the rates. Its amount is determined per person and per day and is variable according to the destinations. It is to be paid when paying for the Service and appears separately on the invoice.
ARTICLE 4 - TERMS OF PAYMENT
4.1. ADVANCE PAYMENT
Amounts paid in advance are down payments. They constitute a charge on the total price due by the Customer.
A deposit corresponding to 25% of the total price of the supply of the Services ordered is required when placing the order by the Customer. It must be paid upon receipt of the final rental agreement and attached to the copy to be returned. It will be deducted from the total amount of the order.
It cannot be reimbursed by the Service Provider due to cancellation by the Customer.
The balance of the stay must be paid in full:
• Accommodation + Premium Location + Luxury Location : 31 days before the arrival date (under penalty of cancellation of this rental)
• Location 'Confort': on the day of arrival.
4.2. PAYMENTS
Payments made by the Customer will only be considered final after actual receipt of the sums due by the Service Provider.
In the event of late payment and payment of sums due by the Customer beyond the time limit set above, or after the payment date appearing on the invoice sent to the latter, late penalties calculated at the rate of 10 % of the amount including tax of the price of the provision of the Services, will be acquired automatically and automatically from the Service Provider, without any formality or prior notice.
Late payment will result in the immediate payment of all sums due by the Customer, without prejudice to any other action that the Service Provider would be entitled to bring, in this respect, against the Customer.
4.3. NON-COMPLIANCE WITH PAYMENT CONDITIONS
In addition, the Service Provider reserves the right, in the event of non-compliance with the payment conditions set out above, to suspend or cancel the provision of the Services ordered by the Customer and / or to suspend the performance of its obligations. after formal notice remained without effect.
4.4. Payment in 4x by bank card with our partner Floa.
Our financial partner Floa offers payment solutions for your purchases of goods and/or services, in 4 instalments by bank card. These payment solutions are reserved for private individuals (over 18) residing in France, holding a Visa or MasterCard bank card with a validity date corresponding to the duration of the refund. Floa, RCS Bordeaux 434 130 423, whose registered office is located Immeuble G7 - 71 Rue Lucien Faure in Bordeaux (33300) is subject to the supervision of the Autorité de Contrôle Prudentiel et de Résolution (ACPR) 4 Place de Budapest, CS 92459, 75436 PARIS CEDEX 09 and is registered with the ORIAS under number 07 028 160 (www.orias.fr).
Floa reserves the right to accept or refuse your financing request; you have the legal right to withdraw within 14 days. To find out more, click here.
We would like to draw your attention to the fact that if you ask to pay for your order of goods and/or services by means of these payment solutions, your personal data will be transmitted to Floa for the purposes of studying your financing request, managing your credit contract and, where applicable, for collection purposes. For more information: https://www.floabank.fr/politique-confidentialite.
ARTICLE 5 - PROVISION OF SERVICES
5.1. PROVISION AND USE OF SERVICES
The accommodation may be occupied from 2 p.m. on the day of arrival and must be vacated by 9:30 a.m. on the day of departure.
The pitch may be occupied from 2 p.m. on the day of arrival and must be vacated by 12 noon on the day of departure.
The balance of the stay must be paid in full:
• Accommodation + Premium Location + Luxury Location : 31 days before the arrival date (under penalty of cancellation of this rental)
• Location 'Confort': on the day of arrival.
The accommodation is provided for a determined number of occupants for rent and can under no circumstances be occupied by a greater number of people.
The pitches are designed for 6 people and can in no case be occupied by a greater number of people.
Accommodation and pitches will be left in the same state of cleanliness as on delivery. Otherwise, the tenant will have to pay a lump sum of € 60 / € 90 / € 120 / € 180 (depending on rental) for cleaning. Any degradation of the accommodation or its accessories will result in immediate repairs at the expense of the tenant. The end-of-rental inventory statement must be strictly identical to that of the start of the rental.
5.2. SECURITY DEPOSIT
For accommodation rentals (Mobile homes, Premium pitches with private individual sanitary facilities and Premium Pack Cozy pitches), a security deposit of €200 for the accommodation and €60/€90/€120/€180 (depending on the accommodation) for cleanliness is required from the Customer via our trusted partner Swikly (whose link you will receive by email). The security deposit will be returned to the Customer within seven days of the end of the rental period, less any costs incurred in restoring the property.
This deposit does not constitute a limit of liability.
ARTICLE 6 - DELAY, INTERRUPTION OR CANCELLATION OF STAY BY THE CUSTOMER - REFUND
No reduction will be granted in the event of a delayed arrival, an early departure or a change in the number of people (whether for all or part of the planned stay).
6.1. MODIFICATION
In the event of a change in the dates or the number of people, the Service Provider will endeavor to accept as much as possible requests for modification ofdate within the limits of availability, without prejudice to any additional costs; in all cases, this is a simple obligation of means, the Service Provider cannot guarantee the availability of a pitch or accommodation, or of another date; an additional price may be requested in these cases.
Any request to reduce the length of stay will be considered by the Service Provider as a partial cancellation, the consequences of which are governed by Article 6.3.
6.2. INTERRUPTION
A premature departure cannot give rise to any reimbursement from the Service Provider.
6.3. CANCELLATION
In the event of cancellation of the Reservation by the Customer after its acceptance by the Service Provider at least 31 days before the scheduled date of the reserved Rental, for any reason whatsoever except force majeure, the deposit paid at the Reservation, as defined in article 4 - TERMS OF PAYMENT of these General Terms and Conditions of Sale shall automatically be acquired by the Service Provider, as compensation, and may not give rise to any reimbursement.
In all cases of cancellation, the processing and management costs (article 3) will remain with the Service Provider.
6.4. CANCELLATION IN CASE OF PANDEMIC
6.4.1. In the event of total or partial closure of the establishment during the dates of the reserved stay (which is assimilated to a measure of total or partial ban on reception of the public, insofar as the Customer is directly concerned by the application of this measure) decided by the public authorities, and which is not attributable to the Service Provider, the sums paid in advance by the Customer for the reservation of the stay will be reimbursed within a maximum period of 90 days
However, the Service Provider cannot be held liable for additional compensation beyond this reimbursement of the sums already paid for the reservation of the stay.
6.4.2. Notwithstanding the provisions of article 6.3 CANCELLATION, any cancellation of the stay duly justified by the fact that the Customer would be affected by COVID 19 (infection) or other infection considered to be part of a pandemic, or would be identified as a contact case, and that this situation would call into question his participation in the stay on the dates planned
Will result in the issuance of a credit note valid for 18 months refundable at the end of the validity period.
Any processing and management costs as provided for in the general conditions will remain with the Service Provider. In all cases, the Customer must imperatively justify the event making him eligible for this right to cancellation.
6.4.3. By way of derogation from the provisions of article 6.3 CANCELLATION, in the event that the Customer is forced to cancel the entire stay due to government measures not allowing participants to move (general or local confinement, travel ban, closure borders), even though the campsite is in a position to fulfill its obligation and accommodate Customers, the Service Provider will issue a credit corresponding to the sums paid by the Customer, less processing and management costs (article 3) which will remain with the Service Provider. This credit is valid for 18 months; it is refundable at the end of the validity period.
6.4.4 - In the event that the Customer takes out specific insurance covering the risks listed in article 6.4.2 or in article 6.4.3, the insurance compensation received by the Customer will be deducted. the amount of the credit, referred to in Articles 6.4.2 or 6.4.3.
6.5. REFUND 6.5.1. Free services cannot give rise to any refund or reduction in the event of temporary or permanent unavailability.
ARTICLE 7 - CLIENT'S OBLIGATIONS
7.1. CIVIL LIABILITY INSURANCE
The Customer accommodated on a site or in an accommodation must be insured in civil liability. A certificate of insurance may be requested from the Customer before the start of the service.
7.2. ANIMALS
Pets are accepted, under the responsibility of their owners.
They are accepted using the packages available from the Service Provider and payable locally.
It is forbidden to leave your dog alone in the accommodation or on the pitch.
7.3. INTERNAL REGULATIONS
Internal regulations are posted at the entrance to the establishment and at reception. The Customer is obliged to take note of it and to respect it. It is available on request.
ARTICLE 8 - SERVICE PROVIDER'S OBLIGATIONS - GUARANTEE
The Service Provider guarantees the Customer, in accordance with legal provisions and without additional payment, against any lack of conformity or hidden defect, resulting from a design or production defect in the Services ordered.
In order to assert his rights, the Customer must inform the Service Provider, in writing, of the existence of any vices or lack of conformity within a maximum period of 2 (two) days from the provision of the Services.
The Service Provider will refund or rectify or have rectified (as far as possible) the services deemed to be defective as soon as possible and at the latest within 6 (six) daysfollowing the finding by the Service Provider of the defect or vice. The refund will be made by credit to the Customer's bank account or by check sent to the Customer.
The Provider's guarantee is limited to the reimbursement of the Services actually paid for by the Customer. The Service Provider cannot be considered responsible or at fault for any delay or non-performance resulting from the occurrence of a case of force majeure usually recognized by French case law.
The Services provided through the Provider's website www.camping-leventoulou.com comply with the regulations in force in France.
ARTICLE 9 - RIGHT OF WITHDRAWAL
Activities related to the organization and sale of stays or excursions on a given date or at a specified period are not subject to the withdrawal period applicable to distance and off-premises sales, in accordance with the provisions of the article L221-28 of the Consumer Code.
ARTICLE 10 - PROTECTION OF PERSONAL DATA
The Service Provider, who drafts these presents, implements the processing of personal data whose legal basis is:
● Or the legitimate interest pursued by the Service Provider when it pursues the following purposes:
- prospecting
- managing the relationship with its customers and prospects,
- the organization, registration and invitation to events of the Service Provider,
- processing, execution, prospecting, production, management, monitoring of customer requests and files,
- the drafting of acts on behalf of its clients.
● Either compliance with legal and regulatory obligations when implementing processing for the purpose of:
- prevention of money laundering and terrorist financing and the fight against corruption,
- invoicing,
- accountability.
The Service Provider only keeps the data for the time necessary for the operations for which they were collected and in compliance with the regulations in force.
In this regard, customer data is kept for the duration of the contractual relationship increased by 3 years for the purposes of animation and prospecting, without prejudice to retention obligations or limitation periods.
With regard to the prevention of money laundering and the financing of terrorism, data is kept for 5 years after the end of relations with the Service Provider. In terms of accounting, they are kept for 10 years from the end of the financial year.
Prospects data are kept for a period of 3 years if no participation or registration in the events of the Service Provider has taken place.
The data processed are intended for authorized persons of the Service Provider.
Under the conditions defined by the Data Protection Act and the European Data Protection Regulation, individuals have the right to access data concerning them, rectification, interrogation, limitation, portability, 'erasure.
The persons concerned by the processing implemented also have the right to oppose at any time, for reasons relating to their particular situation, to the processing of personal data having as a legal basis the legitimate interest of the Service Provider. , as well as a right of opposition to commercial prospecting.
They also have the right to define general and specific directives defining the way in which they intend to exercise, after their death, the rights mentioned above.
- by e-mail to the following address: E-mail address
- or by post to the following address: Surname, first name Company name Postal address accompanied by a copy of a signed identity document.
The persons concerned have the right to lodge a complaint with the CNIL.
ARTICLE 11 - INTELLECTUAL PROPERTY
The content of the www.camping-leventoulou.com website is the property of the Service Provider and its partners and is protected by French and international laws relating to intellectual property.
Any reproduction, distribution, total or partial use of this content is strictly prohibited and may constitute an offense of counterfeiting.
In addition, the Service Provider remains the owner of all intellectual property rights in the photographs, presentations, studies, drawings, models, prototypes, etc., produced (even at the request of the Customer) with a view to providing the Services to the Customer. The Customer therefore refrains from any reproduction or use of said studies, drawings, models and prototypes, etc., without the express, prior written authorization of the Service Provider who may make it conditional on financial compensation.
The same applies to names, logos or more broadly any graphic or text representation belonging to the Service Provider or used and disseminated by him.ARTICLE 12 - APPLICABLE LAW - LANGUAGE
These General Conditions of Sale and the operations resulting from them are governed and subject to French law.
These General Conditions of Sale are written in French. In the event that they are translated into one or more foreign languages, only the French text will prevail in the event of a dispute.
ARTICLE 13 - DISPUTES
All disputes to which the purchase and sale transactions concluded in application of these general conditions of sale could give rise, concerning their validity, interpretation, execution, termination, consequences and consequences and which could not have been be resolved between the Service Provider and the Customer will be submitted to the competent courts under the conditions of common law.
The Client is informed that he may in any event have recourse, in the event of a dispute, to a conventional mediation procedure or to any other alternative method of dispute settlement.
In particular, he may have recourse free of charge to the following Consumer Mediator:
MEDICYS:
- Enter by Internet by filling out the form provided for this purpose: www.medicys.fr
- Enter by email: contact@medicys.fr
- Entry by post: 73, boulevard de Clichy 75009 PARIS
ARTICLE 14 - PRE-CONTRACTUAL INFORMATION - CUSTOMER ACCEPTANCE
The Customer acknowledges having had communication, prior to placing his Order, in a readable and understandable manner, of these General Conditions of Sale and of all the information and information referred to in Articles L 111-1 to L111-7 of the Code of consumption, in addition to the information required in application of the order of 22 October 2008 relating to prior information to the consumer on the characteristics of rental accommodation in outdoor hotels and in particular:
- the essential characteristics of the Services, taking into account the communication medium used and the Services concerned;
- the price of the Services and ancillary costs;
- information relating to the identity of the Service Provider, its postal, telephone and electronic contact details, and its activities, if it does not appear from the context;
- information relating to legal and contractual guarantees and their implementation methods; the functionalities of the digital content and, where applicable, its interoperability;
- the possibility of resorting to conventional mediation in the event of a dispute;
- information relating to the terms of termination and other important contractual conditions.
The fact for a natural (or legal) person to order on the website www.camping-leventoulou.com implies full and complete acceptance and acceptance of these General Conditions of Sale, which is expressly recognized by the Customer, who waives, in particular, to take advantage of any contradictory document, which would be unenforceable against the Service Provider.
