PITCH RESERVATION AND BOOKING CONDITIONS
1 – All pitch rentals commence after and end before 12 noon.
2 – Bookings are not confirmed until they have been validated by the booking request manager and deposit amounts have been paid by bank card.
3 – Deposits, less a set administration charge of €50, are refundable for cancellations made more than 30 days before the start of the booked stay.
Deposits are non-refundable for cancellations made less than or equal to 30 days before the start of the booked stay, date as per postmark (except in a case of force majeure).
Cancellation insurance made be taken out at the time of booking (2.90% of the booking price).
4 – If a booking has not been settled within 48 hours of the scheduled date, and where the customer has not advised of the reason for the delay, the manager may consider the reservation to have been cancelled and may freely dispose of the pitch (except in a case of force majeure). Deposit amounts shall be retained by the owner.
5 – Pitches are allocated by the manager according to availability and current bookings.
6 – The booking balance must be settled on the day of arrival. For late arrivals and early departures, all stays must be settled in full as per the dates indicated in the booking request (except in a case of force majeure or with the express authorisation of the manager).
7 – The hirer must comply with the campsite's rules and regulations displayed at the site entrance. Failure to do so may result in immediate cancellation of a stay, the pitch hirer being entitled to neither compensation nor refund.
8 – At the time of the booking, the hirer agrees to provide the exact number of people in the booking party (children and adults) and to indicate any additional equipment (such as vehicles, tents and similar); failure to do so shall entitle the manager to adjust charges accordingly.
ç - Mediation
In accordance with the consommation code item L.612-1, in a time limit of one year from the wrinting complain, the consumer, under the reserd of the item L.152-2 of the consommation code, can introduce a complain to apply to SAS MEDIATION SOLUTION, 222 chemin de la bergerie 01800 Saint Jean de Niost, site internet : https://www.sasmediationsolution-conso.fr, : e-mail : contact@sasmediationsolution-conso.fr
HOLIDAY ACCOMMODATION AND BOOKING CONDITIONS
1 – Weekly rentals commence after 4pm and end before 10am (unless specifically agreed by the manager). For weekend stays and short breaks, arrival time is after 5pm (unless agreed by the manager) and check-out time is before 10am.
2 – Bookings are not confirmed until they have been validated by the booking request manager and deposit amounts have been paid by bank card.
3 – Deposits, less a set administration charge of €50, are refundable for cancellations made more than 30 days before the start of the booked stay.
Deposits are non-refundable for cancellations made less than or equal to 30 days before the start of the booked stay, date as per postmark (except in a case of force majeure).
Cancellation insurance may be taken out on line at the time of booking.
4 – If a booking has not been settled within 48 hours of the scheduled date, and where the customer has not advised of the reason for the delay, the manager may consider the reservation to have been cancelled and may freely dispose of the pitch (except in a case of force majeure). Deposit amounts shall be retained by the owner.
5 – The hirer must take out civil liability insurance to cover risks arising from the use of the rented property.
6 – Sheets, pillow cases are obligatory hire (COVID 19) , bath towels, tea towels ……… are not provided.
7 – Breakage deposits and the cleaning deposits must be paid upon entering the premises.
8 – An inventory is carried out with the hirer when the premises are entered and vacated.
9 – Breakage deposits and cleaning deposits, less any amounts deducted by the manager for cleaning or repairs, are returned within two weeks following the hirer's departure.
For late arrivals and early departures, all stays must be settled in full as per the dates indicated in the booking request (except in a case of force majeure or with the express authorisation of the manager).
11 – Pets are allowed in holiday rentals subject to the owner's agreement. They must have tattoo identification, be vaccinated and kept on a leash when on the campsite. Furthermore, for safety reasons, it is strictly forbidden to leave pets unattended in a holiday rental.
12 – The hirer must comply with the campsite's rules and regulations displayed at the site entrance. Failure to do so may result in immediate cancellation of the stay in the holiday accommodation, the hirer being entitled to neither compensation nor refund.
13 – At the time of the booking, the hirer agrees to provide the exact number of people in the booking party (children and adults) and to indicate any additional equipment (such as vehicles, tents and similar); failure to do so shall entitle the manager to adjust charges accordingly.
14 – Additional charges…. .….. : -additional person: €5/day from 10/07 to 28/08
€4/day at other times
-pets: €4/day, guests: €3/day
-TV hire €38,50 per week – weekend (2 to 4 nights): €25
-tourist tax: €0.55/day for persons aged 18 and over
-cancellation insurance: 2.90% of the online reservation booking price
14 – Prices for additional services: -evening meal on day of arrival: €21.50/person (reservation required)
-breakfast: €8 per person (reservation required)
-end of stay cleaning: €60
-sheet hire obligatory: €10 per person/week
15 - The hirer must give the exact number of persons who will stay in the renting. If it not the case, the owner can adapt the price of the renting.
16- Mediation
In accordance with the consommation code item L.612-1, in a time limit of one year from the wrinting complain, the consumer, under the reserd of the item L.152-2 of the consommation code, can introduce a complain to apply to SAS MEDIATION SOLUTION, 222 chemin de la bergerie 01800 Saint Jean de Niost, site internet : https://www.sasmediationsolution-conso.fr, e-mail : contact@sasmediationsolution-conso.fr
